Why choose Level AI over Playvox?

Discover why leading enterprises choose Level AI’s all-in-one AI platform over Playvox’s duct-taped QA and workforce tools.

Unified CX intelligence stack vs disconnected QA, WFM, and coaching modules
Real-time, explainable QA-GPT vs template-based evaluations and manual scoring
Built-in AI agents and VoC insights vs post-call reports and survey dashboards

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Trusted by customer service leaders across the world

The results with Level AI

25%

increase

in CSAT

45%

increase

in ASAT (Agent Satisfaction)

90%

time

saved in QA monitoring

100%

better

insights into the business

Beyond Traditional AI: How Level AI Outperforms Playvox

End-to-End CX Intelligence

Level AI connects Auto-QA, VoC, Coaching, Analytics, Agent Assist, and Virtual Agent in one platform — unifying what Playvox keeps separate.

One platform. Total CX visibility.

Explainable AI You Can Trust

Every automated decision includes reasoning, timestamps, and evidence, so leaders can act fast and trust every score.

Every insight explained. Every score verified.

Real-Time, Not Post-Call

Level AI delivers live dashboards, summaries, and iCSAT while interactions are happening — not days later.

Act in the moment, not after the fact.

Coaching + Automation in One Loop

Level AI’s Agent Assist supports live agents while Virtual Agents automate routine work — both powered by unified QA and VoC data.

Humans and AI improving together — continuously.

Unified Platform

Unified CX stack: Auto-QA, VoC, Coaching, Analytics, Agent Assist, Virtual Agent

QA, coaching, and workforce tools; limited AI and automation capabilities

Quality Mangement

QA-GPT automates 100% of QA with explainable reasoning, timestamps, and evidence

Manual + template-based QA workflows; depends on evaluator rules and sampling

Voice of Customer (VoC)

Unsupervised + supervised models uncover new themes, trends, and sentiment automatically

Survey-driven VoC through QA and CSAT feedback modules

Inferred CSAT (iCSAT)

iCSAT on 100% of interactions; real-time sentiment without surveys

Post-interaction CSAT; limited response coverage

AI Virtual Agent

Native Voice + Chat Virtual Agents fully integrated with QA and analytics

No native AI agent; focuses on agent performance tracking

Analytics & Insights

Unified dashboards connect QA, VoC, and Coaching for complete CX visibility

Strong agent-level analytics; lacks full cross-channel CX integration

Deployment & Maintenance

Lightweight setup (3–5 phrases); continuous learning and auto-optimization

Manual configuration; ongoing updates to QA forms and rules required

What people are saying about Level AI

One Stop Contact Center Solution

We want to be able to do analytics for product, ops, and contact center teams while supporting customer service. Level AI's intent-based system + omnichannel is unique.

David Demarco

VP Delivery and Business Systems

Source:

2x better than anything we've tested

Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.

Chris Lewis

Contact Center Product Manager

Source:

We cannot imagine business without Level AI

Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.

Yuliya Ordova

Senior Director, CS Strategy

Source:

Why choose Level AI over Playvox?

The results with Level AI

Beyond Traditional AI: How Level AI Outperforms Playvox

End-to-End CX Intelligence

Explainable AI You Can Trust

Real-Time, Not Post-Call

Coaching + Automation in One Loop

Level AI vs. Meastro QA: A closer look

What people are saying about Level AI

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