Why choose Level AI over Playvox?

Playvox, designed for SMBs (and now acquired by Nice), caters to agent staffing and scheduling but falls short for telephony-focused contact centers. It lacks features related to QA & AI automation and faces user-reported bugs.

Discover why leading enterprises choose Level AI’s all-in-one AI platform over Playvox’s duct-taped QA and workforce tools.

Unified CX intelligence stack vs disconnected QA, WFM, and coaching modules
Real-time, explainable QA-GPT vs template-based evaluations and manual scoring
Built-in AI agents and VoC insights vs post-call reports and survey dashboards

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Trusted by customer service leaders across the world

The results with Level AI

25%

increase

in CSAT

45%

increase

in ASAT (Agent Satisfaction)

90%

time

saved in QA monitoring

100%

better

insights into the business

Beyond Traditional AI: How Level AI Outperforms Playvox

End-to-End CX Intelligence

Level AI connects Auto-QA, VoC, Coaching, Analytics, Agent Assist, and Virtual Agent in one platform — unifying what Playvox keeps separate.

One platform. Total CX visibility.

Explainable AI You Can Trust

Every automated decision includes reasoning, timestamps, and evidence, so leaders can act fast and trust every score.

Every insight explained. Every score verified.

Real-Time, Not Post-Call

Level AI delivers live dashboards, summaries, and iCSAT while interactions are happening — not days later.

Act in the moment, not after the fact.

Coaching + Automation in One Loop

Level AI’s Agent Assist supports live agents while Virtual Agents automate routine work — both powered by unified QA and VoC data.

Humans and AI improving together — continuously.

Unified Platform

Unified CX stack: Auto-QA, VoC, Coaching, Analytics, Agent Assist, Virtual Agent

QA, coaching, and workforce tools; limited AI and automation capabilities

Quality Mangement

Near-human accuracy auto- scoring of your organization’s entire scorecards

Limited to a one size fits all sentiment score

Generative AI and Natural Language Understanding

State-of-the-art AI technology

Yesteryear text analytics solution

Conversation Analytics

Empowering Holistic Analysis with Custom Dashboards

Limited view of the contact center analytics

Agent Coaching and Performance

AI-drive coaching dashboard with agent-specific personalization

Incomplete coaching module

Insights for Your Product, Business Teams

Interpret intent and context of conversations to decode customer's voice

Surface level insights only

Security & Compliance

Among the most secure software solutions

Basic certification that limits your reach

What people are saying about Level AI

Amazing Partnership and Product!

Level AI has been one of the best AI companies I've worked with. Their product speaks for itself and they are amazing at delivering and setting your business up for success. Most of the time when you onboard a new product into your call center there's always something negative about it but we have been with Level for a year now and I can't say anything negative about it.

Kelley Diaz

Administrator

Source:

AI-powered insights for great CX!

LevelAI is a transformative platform that offers insights into how we can improve the employee and customer experience by identifying areas of opportunity. It scores ~100% of interactions across channels and provides data around sentiment, trending topics/sub-topics, and more. This allows us to easily decide where we should focus our human resources to get the most value when conducting VoC and coaching analysis.

Corinne Flanagan

Administrator

Source:

Efficient. Accurate. Level AI

My team's needs focused on quality and CX improvement while reducing cost. LevelAI is helping us to automate repetitive tasks for our agents and their managers - allowing them to focus on the "human touch" and process tasks more quickly. With automated Instascore, call transcription, "tags", etc. we will be able to dramatically improve both the quantity and depth of QA feedback with significantly less manual effort.

Josh Douglas

Executive Director, Contact Center Ops

Source:

Why choose Level AI over Playvox?

The results with Level AI

Beyond Traditional AI: How Level AI Outperforms Playvox

End-to-End CX Intelligence

Explainable AI You Can Trust

Real-Time, Not Post-Call

Coaching + Automation in One Loop

Level AI vs. Playvox: A closer look

What people are saying about Level AI

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