Why choose Level AI over Qualtrics?
Qualtrics revolutionized feedback management, but the CX landscape has evolved. Today’s leaders need more than static surveys — they need real-time visibility into quality, performance, and customer emotion across every interaction. That’s why they’re moving to Level AI.
- Unified CX intelligence platform vs survey-led feedback management tool
- iCSAT on 100% of conversations vs limited, sample-based survey responses
- Actionable, explainable insights in real time vs delayed, post-event reporting
The results with Level AI
Beyond Traditional AI: How Level AI Outperforms Qualtrics
Unified CX Intelligence, Not Disconnected Modules
Verint’s products live across separate suites. Level AI brings Auto-QA, VoC, Coaching, Analytics, Agent Assist, and Virtual Agent together in one stack — so every insight flows seamlessly from quality to performance to customer experience.
One AI. One platform. One source of truth.
Explainable QA Built for Modern CX
Unlike legacy bots that output scores, Level AI’s QA-GPT explains every evaluation with timestamps, reasoning, and evidence. Teams gain context, accuracy, and trust at scale.
Every score transparent. Every decision auditable.
Real-Time iCSAT and CX Visibility
While traditional systems depend on post-call surveys, Level AI’s iCSAT measures satisfaction and sentiment across 100% of conversations — giving leaders a live, data-backed view of customer experience health.
Instant CX feedback. Zero surveys required.
Operational CX, Not Just Measurement
Qualtrics measures how customers feel. Level AI lets you act, optimize, and improve every conversation through unified QA, VoC, coaching, and automation.
Insights + action in one platform.
Level AI vs. Qualtrics: A closer look
What people are saying about Level AI
