Why choose Level AI over Qualtrics?
Qualtrics revolutionized feedback management, but the CX landscape has evolved. Today’s leaders need more than static surveys — they need real-time visibility into quality, performance, and customer emotion across every interaction. That’s why they’re moving to Level AI.
- Unified CX intelligence platform vs survey-led feedback management tool
- iCSAT on 100% of conversations vs limited, sample-based survey responses
- Actionable, explainable insights in real time vs delayed, post-event reporting
The results with Level AI
Beyond Traditional AI: How Level AI Outperforms Qualtrics
Unified CX Intelligence, Not Survey-Centric Feedback
Level AI captures, analyzes, and interprets 100 % of real customer interactions (voice, chat, email) in real time.
Qualtrics depends on post-interaction surveys and form-based feedback, offering partial CX visibility and slower insight loops.
Explainable QA that Builds Trust
Unlike legacy bots that output scores, Level AI’s QA-GPT explains every evaluation with timestamps, reasoning, and evidence. Teams gain context, accuracy, and trust at scale.
Real-Time iCSAT and CX Visibility
While traditional systems depend on post-call surveys, Level AI’s iCSAT measures satisfaction and sentiment across 100% of conversations — giving leaders a live, data-backed view of customer experience health.
Instant CX feedback. Zero surveys required.
Real-time intelligence, Not after-the-fact reporting
Qualtrics measures how customers feel. Level AI lets you act, optimize, and improve every conversation through unified QA, VoC, coaching, and automation
Level AI vs. Qualtrics: A closer look
What people are saying about Level AI
