Why choose Level AI over Sierra?
Sierra is a point solution built around AI agents. Level AI goes further — a complete CX intelligence platform that unifies automation, AI agents, QA, Voice of Customer, and analytics into one seamless, end-to-end solution.
- One AI platform for the entire CX pipeline vs point solution built around agent assist
- AI continuously learns across virtual agents, quality automation, and voice of the customer vs siloed automation
- Integrated virtual + human agent intelligence vs automaton focused AI workflows
Trusted by customer service leaders across the world
The results with Level AI
25%
increase
in CSAT
45%
increase
in ASAT (Agent Satisfaction)
90%
time
saved in QA monitoring
100%
better
insights into the business
Beyond Traditional AI: How Level AI Outperforms Sierra
End-to-End CX Intelligence
Our AI learns from every customer touchpoint across the entire journey, providing a unified understanding and ensuring a consistent, high-quality customer experience
100% Auto-QA with explainable AI
Level AI’s QA-GPT scores 100 % of conversations with reasoning, evidence, and human-like accuracy on both Human and AI Agent conversations
CX Visibility in Real Time
Level AI turns every interaction into actionable data. With real-time dashboards, live summaries, and sentiment tracking, leaders can monitor performance and coach in the moment
Continuous Feedback That Scales
Level AI’s iCSAT and QA data feed directly into coaching and automation, creating a feedback loop that improves both agents and AI over time
Level AI vs. Sierra: A closer look
Platform Scope
One AI stack: Auto-QA, VoC, Coaching, Analytics, Agent Assist, Virtual Agent
Primarily AI agent automation; limited CX intelligence coverageQuality Management
QA-GPT automates 100% of QA; explainable reasoning, timestamps, and evidence
Focused on conversation automation; lacks full QA visibility or explainabilityAdvance Voice of Customer
Discover both pre defined and new topics, Level AI uses AI generated 3rd/ 4th level detection of concerns for root cause analysis at interaction level
Conversation-level sentiment tracking; no advanced VoC discoveryInferred CSAT (iCSAT)
iCSAT on 100% of conversations; real-time, survey-free satisfaction tracking
Tracks outcomes and feedback post-interaction; survey-basedAI Virtual Agent
Native Voice + Chat Virtual Agents built into the same stack as QA & VoC
Voice & Chat AI focused on automated task completion; operates independently of QA/VoCAnalytics & Insights
Unified dashboards connecting QA, VoC, and performance data; proactive CX insights
Experience-level analytics centered on AI agent performance; narrower visibilityAgent Assist & Coaching
Real-time Agent Assist + Coaching integrated with QA for continuous improvement
AI-driven automation tools focused on task execution, not agent developmentDeployment & Maintenance
Fast, lightweight setup (3–5 phrases) with self-learning improvement
Custom agent builds and fine-tuning required per use caseWhat people are saying about Level AI
Amazing Partnership and Product!
Level AI has been one of the best AI companies I've worked with. Their product speaks for itself and they are amazing at delivering and setting your business up for success. Most of the time when you onboard a new product into your call center there's always something negative about it but we have been with Level for a year now and I can't say anything negative about it.
Kelley Diaz
Administrator
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AI-powered insights for great CX!
LevelAI is a transformative platform that offers insights into how we can improve the employee and customer experience by identifying areas of opportunity. It scores ~100% of interactions across channels and provides data around sentiment, trending topics/sub-topics, and more. This allows us to easily decide where we should focus our human resources to get the most value when conducting VoC and coaching analysis.
Corinne Flanagan
Administrator
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Efficient. Accurate. Level AI
My team's needs focused on quality and CX improvement while reducing cost. LevelAI is helping us to automate repetitive tasks for our agents and their managers - allowing them to focus on the "human touch" and process tasks more quickly. With automated Instascore, call transcription, "tags", etc. we will be able to dramatically improve both the quantity and depth of QA feedback with significantly less manual effort.
Josh Douglas
Executive Director, Contact Center Ops
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