Why choose Level AI over Sierra?
Sierra is making waves as a conversational AI platform, especially for creating voice/chat agents that sound human and integrate with call center systems. But while its agents are elegant, Sierra’s focus is narrow: mostly centered on conversational agents and routing interactions, not the full CX stack. Insight pipelines, QA, VoC, automated scorecards, and deep analytics remain secondary.
Level AI, in contrast, is built to power every part of your contact center. Our One AI platform unifies Auto-QA, VoC, Coaching, Analytics, Agent Assist, and Virtual Agent under one roof. With explainable QA, iCSAT on every conversation, real-time dashboards, and cross-channel visibility, Level AI doesn’t just automate conversations — it lets you optimize and trust every interaction in your CX pipeline.
Why limit yourself to smart agents when you can transform your entire contact center with One AI?
Beyond Traditional AI: How Level AI Outperforms Sierra
End-to-End CX Intelligence
Level AI connects every part of the customer journey — Auto-QA, VoC, Coaching, Analytics, Agent Assist, and Virtual Agent — in one unified platform. You don’t just automate tasks; you optimize performance across your entire contact center.
Automation meets intelligence — all in One AI.
Explainable QA That Drives Trust
Every score is powered by QA-GPT, with reasoning, timestamps, and evidence for full transparency. No black boxes, no guesswork — just clear, auditable AI you can trust.
Every insight explained. Every score verified.
CX Visibility in Real Time
Level AI turns every interaction into actionable data. With real-time dashboards, live summaries, and sentiment tracking, leaders can monitor performance and coach in the moment — not weeks later.
Instant visibility. Instant action.
Continuous Feedback That Scales
Level AI’s iCSAT and QA data feed directly into coaching and automation, creating a feedback loop that improves both agents and AI over time.
A system that learns — and gets better every day.
The results with Level AI
Level AI vs. Cresta: A closer look
Reset
Primarily AI agent automation; limited CX intelligence coverageReset
Focused on conversation automation; lacks full QA visibility or explainabilityConversation-level sentiment tracking; no advanced VoC discoveryTracks outcomes and feedback post-interaction; survey-basedVoice & Chat AI focused on automated task completion; operates independently of QA/VoCExperience-level analytics centered on AI agent performance; narrower visibilityAI-driven automation tools focused on task execution, not agent developmentCustom agent builds and fine-tuning required per use caseWhat people are saying about Level AI
