Why choose Level AI over Tethr?
Discover why leading enterprises choose Level AI’s all-in-one AI platform over Tethr’s standalone conversation analytics solution.
- One end-to-end CX platform vs single-purpose conversation analytics
- Real-time, explainable QA vs retroactive keyword scoring
- Integrated virtual + agent assist vs insight-only dashboards
Trusted by customer service leaders across the world
The results with Level AI
25%
increase
in CSAT
45%
increase
in ASAT (Agent Satisfaction)
90%
time
saved in QA monitoring
100%
better
insights into the business
Beyond Traditional AI: How Level AI Outperforms Tethr
CX Intelligence Beyond Conversation Analytics
Where Level AI shows why and what to do next — linking QA, VoC, coaching, analytics, and automation into one platform, Tethr highlights what people say.
Insight + action, not just visibility.
Real-Time CX Intelligence, Not Post-Call Reports
Explainable QA That Drives Trust
With live dashboards, sentiment tracking, and iCSAT across all conversations, Level AI turns every interaction into actionable data. No delays. No missed patterns.
Transparent AI you and your teams can believe.
Real-Time iCSAT Across All Touchpoints
Level AI infers customer satisfaction and sentiment across 100% of interactions — without waiting for survey responses.
Live sentiment, no surveys needed.
Continuous Improvement Built Into Every Interaction
Every score and insight loops back into training and automation. Agents improve faster, AI learns smarter, and leaders get a single, evolving source of truth.
Always learning. Always improving.
Level AI vs. Tethr: A closer look
Platform Scope
One AI stack: Auto-QA, VoC, Coaching, Analytics, Agent Assist, Virtual Agent
QA Automation / Quality Management
Explainable QA-GPT: automated scoring with reasoning, timestamps, evidence
Voice of Customer (VoC)
Supervised + unsupervised models surface new issues, trends, and themes automatically
Inferred CSAT (iCSAT)
iCSAT on 100% of conversations, no reliance on sparse surveys
Virtual Agent / AI Agent
Native Voice + Chat Virtual Agents integrated with QA & VoC
Analytics & Insights
Unified dashboards linking QA, VoC, and performance; proactive alerts
Coaching
AI-driven to identify critical coaching opportunities and provide fact-based learning
Agent Screen Recording
Advanced screen recording for insights into user productivity, coaching, compliance, and QA
What people are saying about Level AI
Amazing Partnership and Product!
Level AI has been one of the best AI companies I've worked with. Their product speaks for itself and they are amazing at delivering and setting your business up for success. Most of the time when you onboard a new product into your call center there's always something negative about it but we have been with Level for a year now and I can't say anything negative about it.
Kelley Diaz
Administrator
Source: ![]()
AI-powered insights for great CX!
LevelAI is a transformative platform that offers insights into how we can improve the employee and customer experience by identifying areas of opportunity. It scores ~100% of interactions across channels and provides data around sentiment, trending topics/sub-topics, and more. This allows us to easily decide where we should focus our human resources to get the most value when conducting VoC and coaching analysis.
Corinne Flanagan
Administrator
Source: ![]()
Efficient. Accurate. Level AI
My team's needs focused on quality and CX improvement while reducing cost. LevelAI is helping us to automate repetitive tasks for our agents and their managers - allowing them to focus on the "human touch" and process tasks more quickly. With automated Instascore, call transcription, "tags", etc. we will be able to dramatically improve both the quantity and depth of QA feedback with significantly less manual effort.
Josh Douglas
Executive Director, Contact Center Ops
Source: ![]()
