Why choose Level AI over Tethr?

Discover why leading enterprises choose Level AI’s all-in-one AI platform over Tethr’s standalone conversation analytics solution.

One end-to-end CX platform vs single-purpose conversation analytics
Real-time, explainable QA vs retroactive keyword scoring
Integrated virtual + agent assist vs insight-only dashboards

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Trusted by customer service leaders across the world

The results with Level AI

25%

increase

in CSAT

45%

increase

in ASAT (Agent Satisfaction)

90%

time

saved in QA monitoring

100%

better

insights into the business

Beyond Traditional AI: How Level AI Outperforms Tethr

CX Intelligence Beyond Conversation Analytics

Where Tethr highlights what customers say, Level AI shows why and what to do next — linking QA, VoC, coaching, analytics, and automation into one platform.

Insight + action, not just visibility.

Real-Time CX Intelligence, Not Post-Call Reports

Explainable QA That Drives Trust

With live dashboards, sentiment tracking, and iCSAT across all conversations, Level AI turns every interaction into actionable data. No delays. No missed patterns.

Transparent AI you and your teams can believe.

Real-Time iCSAT Across All Touchpoints

Level AI infers customer satisfaction and sentiment across 100% of interactions — without waiting for survey responses.

Live sentiment, no surveys needed.

Continuous Improvement Built Into Every Interaction

Every score and insight loops back into training and automation. Agents improve faster, AI learns smarter, and leaders get a single, evolving source of truth.

Always learning. Always improving.

Platform Scope

One AI stack: Auto-QA, VoC, Coaching, Analytics, Agent Assist, Virtual Agent

Primarily conversation intelligence + analytics with agent guidance features

QA Automation / Quality Management

Explainable QA-GPT: automated scoring with reasoning, timestamps, evidence

Automation of QA and scoring via conversation analytics and rules/templates

Voice of Customer (VoC)

Supervised + unsupervised models surface new issues, trends, and themes automatically

Analytics focus on topics surfaced via conversation analysis; sentiment & effort metrics (e.g., TEI)

Inferred CSAT (iCSAT)

iCSAT on 100% of conversations, no reliance on sparse surveys

Tethr’s “CSATai” predicts CSAT over conversations, reducing survey dependency

Virtual Agent / AI Agent

Native Voice + Chat Virtual Agents integrated with QA & VoC

Offers real-time agent assist, prompts, compliance alerts; virtual agent capability is less emphasized

Analytics & Insights

Unified dashboards linking QA, VoC, and performance; proactive alerts

Strong analytics & dashboards for conversation trends, effort scoring, alerting

What people are saying about Level AI

One Stop Contact Center Solution

We want to be able to do analytics for product, ops, and contact center teams while supporting customer service. Level AI's intent-based system + omnichannel is unique.

David Demarco

VP Delivery and Business Systems

Source:

2x better than anything we've tested

Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.

Chris Lewis

Contact Center Product Manager

Source:

We cannot imagine business without Level AI

Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.

Yuliya Ordova

Senior Director, CS Strategy

Source:

Why choose Level AI over Tethr?

The results with Level AI

Beyond Traditional AI: How Level AI Outperforms Tethr

CX Intelligence Beyond Conversation Analytics

Explainable QA That Drives Trust

Real-Time iCSAT Across All Touchpoints

Continuous Improvement Built Into Every Interaction

Level AI vs. Tethr: A closer look

What people are saying about Level AI

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