Why choose Level AI over Evaluagent?

Uniphore built a broad suite of conversational AI tools — from analytics and assist to automation — but today’s enterprises want more than a collection of modules. They need a single intelligence layer that connects automation, quality, and customer insight across every touchpoint. That’s why they choose Level AI.

One seamless CX intelligence platform vs fragmented conversational AI suite
Explainable QA-GPT with full reasoning vs black-box scoring and static dashboards
Integrated Voice + Chat Virtual Agents vs disconnected assist and analytics tools

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Trusted by customer service leaders across the world

The results with Level AI

25%

increase

in CSAT

45%

increase

in ASAT (Agent Satisfaction)

90%

time

saved in QA monitoring

100%

better

insights into the business

Beyond Traditional AI: How Level AI Outperforms Uniphore

CX Intelligence That Goes Beyond Conversations

Level AI doesn’t just automate or analyze speech — it unifies QA, VoC, coaching, automation, and insight into one backbone.

Insight, automation, performance — in one stream.

iCSAT Across Every Conversation

Level AI infers satisfaction on every interaction — no reliance on sample surveys, full coverage, real-time pulse.

Complete feedback, instantly.

One Platform for Quality, Coaching, and Growth

Level AI unites Auto-QA, Coaching, VoC, Analytics, Agent Assist, and Virtual Agent — so performance, quality, and customer insight flow through one connected system.

Quality + CX + Coaching. Finally in sync.

Continuous Improvement Built Into Every Interaction

Every score and insight loops back into training and automation. Agents improve faster, AI learns smarter, and leaders get a single, evolving source of truth.

Always learning. Always improving.

Platform Scope

One AI stack: Auto-QA, VoC, Coaching, Analytics, Agent Assist, Virtual Agent

Comprehensive conversational & analytics suite including agent assist, self-service, recording & insight capabilities

Quality Management / Auto-QA

Explainable QA-GPT: scores all interactions with reasoning, timestamps, and evidence

Automated quality monitoring and scoring via conversation intelligence, templated processes

Voice of Customer (VoC) & Topic Discovery

Discover both pre defined and new topics, Level AI uses AI generated 3rd/ 4th level detection of concerns for root cause analysis at interaction level

Conversation Insights tools uncover topics, sentiment, conversation facts, trend detection

Inferred CSAT (iCSAT)

iCSAT across 100% of interactions — no survey dependency

Uniphore supports predictive and insight-driven CSAT models (e.g. CSATai) but not fully across every interaction

AI Agents / Automation

Native Voice + Chat Virtual Agents integrated into the same intelligence layer

Supports autonomous AI agents (Self-Service Agent) + orchestration of conversational workflows

Screen Recording

Automated real-time redaction using computer vision

Rule based, non-dynamic PCI/PII redaction

Agent Assist & Coaching

Live Agent Assist + coaching tied to QA & VoC feedback

Real-time guidance, conversation summaries, workflow triggers for agents

What people are saying about Level AI

Amazing Partnership and Product!

Level AI has been one of the best AI companies I've worked with. Their product speaks for itself and they are amazing at delivering and setting your business up for success. Most of the time when you onboard a new product into your call center there's always something negative about it but we have been with Level for a year now and I can't say anything negative about it.

Kelley Diaz

Administrator

Source:

AI-powered insights for great CX!

LevelAI is a transformative platform that offers insights into how we can improve the employee and customer experience by identifying areas of opportunity. It scores ~100% of interactions across channels and provides data around sentiment, trending topics/sub-topics, and more. This allows us to easily decide where we should focus our human resources to get the most value when conducting VoC and coaching analysis.

Corinne Flanagan

Administrator

Source:

Efficient. Accurate. Level AI

My team's needs focused on quality and CX improvement while reducing cost. LevelAI is helping us to automate repetitive tasks for our agents and their managers - allowing them to focus on the "human touch" and process tasks more quickly. With automated Instascore, call transcription, "tags", etc. we will be able to dramatically improve both the quantity and depth of QA feedback with significantly less manual effort.

Josh Douglas

Executive Director, Contact Center Ops

Source:

Why choose Level AI over Evaluagent?

The results with Level AI

Beyond Traditional AI: How Level AI Outperforms Uniphore

CX Intelligence That Goes Beyond Conversations

iCSAT Across Every Conversation

One Platform for Quality, Coaching, and Growth

Continuous Improvement Built Into Every Interaction

Level AI vs. Uniphore: A closer look

What people are saying about Level AI

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