Why choose Level AI over Evaluagent?
Uniphore built a broad suite of conversational AI tools — from analytics and assist to automation — but today’s enterprises want more than a collection of modules. They need a single intelligence layer that connects automation, quality, and customer insight across every touchpoint. That’s why they choose Level AI.
- One seamless CX intelligence platform vs fragmented conversational AI suite
- Explainable QA-GPT with full reasoning vs black-box scoring and static dashboards
- Integrated Voice + Chat Virtual Agents vs disconnected assist and analytics tools
The results with Level AI
Beyond Traditional AI: How Level AI Outperforms Uniphore
CX Intelligence That Goes Beyond Conversations
Level AI doesn’t just automate or analyze speech — it unifies QA, VoC, coaching, automation, and insight into one backbone.
Insight, automation, performance — in one stream.
iCSAT Across Every Conversation
Level AI infers satisfaction on every interaction — no reliance on sample surveys, full coverage, real-time pulse.
Complete feedback, instantly.
One Platform for Quality, Coaching, and Growth
Level AI unites Auto-QA, Coaching, VoC, Analytics, Agent Assist, and Virtual Agent — so performance, quality, and customer insight flow through one connected system.
Quality + CX + Coaching. Finally in sync.
Continuous Improvement Built Into Every Interaction
Every score and insight loops back into training and automation. Agents improve faster, AI learns smarter, and leaders get a single, evolving source of truth.
Always learning. Always improving.
Level AI vs. Uniphore: A closer look
Comprehensive conversational & analytics suite including agent assist, self-service, recording & insight capabilitiesAutomated quality monitoring and scoring via conversation intelligence, templated processesConversation Insights tools uncover topics, sentiment, conversation facts, trend detection Uniphore supports predictive and insight-driven CSAT models (e.g. CSATai) but not fully across every interactionSupports autonomous AI agents (Self-Service Agent) + orchestration of conversational workflows Custom dashboards, conversation facts, dashboards + insight modules across channels Real-time guidance, conversation summaries, workflow triggers for agents What people are saying about Level AI
