Why choose Level AI over Verint?

Verint built its reputation on speech analytics, bots, and quality monitoring — but modern CX teams need more than siloed modules. They need a unified AI platform that connects quality, automation, and customer insight in real time. That’s why they choose Level AI.

One unified CX intelligence stack vs legacy, duct-taped product suite
Explainable QA-GPT with reasoning and evidence vs black-box automation and static dashboards
Real-time iCSAT and AI-driven coaching vs after-the-fact analysis and manual reviews

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Trusted by customer service leaders across the world

The results with Level AI

25%

increase

in CSAT

45%

increase

in ASAT (Agent Satisfaction)

90%

time

saved in QA monitoring

100%

better

insights into the business

Beyond Traditional AI: How Level AI Outperforms Verint

Unified CX Intelligence, Not Disconnected Modules

Verint’s products live across separate suites. Level AI brings Auto-QA, VoC, Coaching, Analytics, Agent Assist, and Virtual Agent together in one stack — so every insight flows seamlessly from quality to performance to customer experience.

One AI. One platform. One source of truth.

Explainable QA Built for Modern CX

Unlike legacy bots that output scores, Level AI’s QA-GPT explains every evaluation with timestamps, reasoning, and evidence. Teams gain context, accuracy, and trust at scale.

Every score transparent. Every decision auditable.

Real-Time iCSAT and CX Visibility

While traditional systems depend on post-call surveys, Level AI’s iCSAT measures satisfaction and sentiment across 100% of conversations — giving leaders a live, data-backed view of customer experience health.

Instant CX feedback. Zero surveys required.

Continuous Improvement Built Into Every Interaction

Every score and insight loops back into training and automation. Agents improve faster, AI learns smarter, and leaders get a single, evolving source of truth.

Always learning. Always improving.

Platform Scope

Unified CX stack covering QA, VoC, Coaching, Analytics, Agent Assist, Virtual Agent

Strong conversation analytics, bots, transcription, quality monitoring

Quality / Auto-QA

Explainable QA-GPT: full automation, reasoning, evidence, auditability

Verint Quality Bot supports automated scoring over multiple channels.

Voice of Customer (VoC)

Supervised + unsupervised models surface emerging topics, sentiment, trends

Verint’s speech analytics groups themes, sentiment, compliance trends across calls.

Inferred CSAT (iCSAT)

iCSAT across 100% of interactions — survey-free satisfaction measurement

Verint markets predictive CSAT & insight, but not necessarily full inferred CSAT across all interactions

AI Virtual Agent / Automation

Native Voice + Chat Virtual Agents built into the same intelligence stack

Verint offers Intelligent Virtual Assistant (IVA) & Agent Copilot Bots.

What people are saying about Level AI

One Stop Contact Center Solution

We want to be able to do analytics for product, ops, and contact center teams while supporting customer service. Level AI's intent-based system + omnichannel is unique.

David Demarco

VP Delivery and Business Systems

Source:

2x better than anything we've tested

Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.

Chris Lewis

Contact Center Product Manager

Source:

We cannot imagine business without Level AI

Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.

Yuliya Ordova

Senior Director, CS Strategy

Source:

Why choose Level AI over Verint?

The results with Level AI

Beyond Traditional AI: How Level AI Outperforms Verint

Unified CX Intelligence, Not Disconnected Modules

Explainable QA Built for Modern CX

Real-Time iCSAT and CX Visibility

Continuous Improvement Built Into Every Interaction

Level AI vs. Verint: A closer look

What people are saying about Level AI

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