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Why choose Level AI over Cresta?

Cresta is a point solution focused only on agent assist and coaching, but leaves the CX journey fragmented — forcing CX leaders to juggle multiple vendors, integrations, and siloed data. Level AI is the full-stack CX AI platform that unifies Voice + Chat AI Agents, Auto-QA, VoC, Coaching, Analytics, and Agent Assist in one system. AI Agents handle most conversations while insights from QA and VoC continuously improve coaching and performance.

The result is a seamless, continuously improving customer journey that balances AI efficiency with human empathy and future-proofs your CX transformation.

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The results with Level AI

QA Auditors
5x
faster
QA evaluations mean more time for agent coaching
Agents
30%
decrease
in Agent Churn
Business Leaders
100%
visibility
into VoC insights
Customers
25%
increase
in CSAT score
Contact Center Leaders
20%
increase
in contact center efficiency

How Level AI Compares To Cresta

Unified CX Stack
One AI stack for all of CX: Auto-QA, VOC, Coaching, Analytics, Agent Assist, and Virtual Agent.


Primarily agent assist & conversation intelligence; add-ons for others
Quality Management
Automates 100% of QA with QA-GPT; explainable, human-level accuracy
Automates fewer scorecards; relies on manual keywords; struggles with open-ended QA
Voice of Customer (VOC)
Supervised + unsupervised models; surfaces new issues & trends automatically
Limited to predefined categories
Inferred CSAT
iCSAT on 100% of conversations; sentiment-enriched, no survey dependency
No inferred CSAT; depends on post-call CSAT (<3% response)
Generative AI Virtual Agent
Native Voice + Chat AI built on Level AI’s stack; fully integrated with QA, VoC, CI
AI Agent for real-time assist; limited integration with QA/VoC
Analytics & Insights
Intuitive, visual, proactive CX insights for leaders
Behavior/outcome-based but less flexible and user-friendly
Manager Visibility
Real-time dashboards, live summaries, sentiment alerts
Agent assist only; lacks real-time manager dashboard
Explainability
Transparent reasoning, evidence, near-miss detection for every QA
Black-box AI; limited visibility
Deployment & Maintenance
Lightweight setup (3–5 phrases); AI improves continuously
High-maintenance; requires constant keyword/phrase updates
Trusted by customer service leaders across the world

What people are saying about Level AI

One Stop Contact Center Solution
We want to be able to do analytics for product, ops, and contact center teams while supporting customer service. Level AI's intent-based system + omnichannel is unique.
David Demarco
VP Delivery and Business Systems
Source:
2x better than anything we've tested
Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.
Chris Lewis
Contact Center Product Manager
Source:
We cannot imagine business without Level AI
Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.
Yuliya Ordova
Senior Director, CS Strategy
Source:
Level AI satisfies the requirements for GPDR, HIPAA, and PCI compliance

CREATE A BRAND THAT YOUR CUSTOMERS LOVE

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