Why choose Level AI over Cresta?
Cresta is a point solution focused only on agent assist and coaching, but leaves the CX journey fragmented — forcing CX leaders to juggle multiple vendors, integrations, and siloed data. Level AI is the full-stack CX AI platform that unifies Voice + Chat AI Agents, Auto-QA, VoC, Coaching, Analytics, and Agent Assist in one system. AI Agents handle most conversations while insights from QA and VoC continuously improve coaching and performance.
The result is a seamless, continuously improving customer journey that balances AI efficiency with human empathy and future-proofs your CX transformation.
The results with Level AI
QA Auditors
5x
faster
QA evaluations mean more time for agent coaching
Agents
30%
decrease
in Agent Churn
Business Leaders
100%
visibility
into VoC insights
Customers
25%
increase
in CSAT score
Contact Center Leaders
20%
increase
in contact center efficiency
How Level AI Compares To Cresta
Platform Scope
One AI stack for all of CX: Auto-QA, VOC, Coaching, Analytics, Agent Assist, and Virtual Agent.
Quality Management
Automates 70–80% of QA with QA-GPT; explainable, human-level accuracy across scorecards.
Voice of Customer (VOC)
Uses both supervised and unsupervised models to automatically surface new categories, emerging concerns, and trends in known topics.
Inferred CSAT
Provides iCSAT on 100% of conversations, enriched with temporal sentiment analysis for deeper insights. No dependency on survey response rates.
Generative AI Virtual Agent
Native Voice + Chat AI Virtual Agent built on Level AI’s generative AI stack. Fully integrated with QA, VoC, and conversation intelligence, ensuring agents and supervisors see the same insights across the CX pipeline.
Analytics & Insights
Intuitive, modern analytics platform — visual, easy to use, and built for CX leaders; surfaces the right insights proactively.
Manager Visibility
Real-time dashboards, live summaries, and sentiment alerts for supervisors to act instantly.
Explainability
Transparent AI with reasoning, evidence, and near-miss detection for every QA decision.
Deployment & Maintenance
Lightweight setup (3–5 phrases); AI improves continuously with near-miss detection.
Trusted by customer service leaders across the world
What people are saying about Level AI
One Stop Contact Center Solution
We want to be able to do analytics for product, ops, and contact center teams while supporting customer service. Level AI's intent-based system + omnichannel is unique.
David Demarco
VP Delivery and Business Systems
Source: ![]()
2x better than anything we've tested
Level AI's semantic-based system is unique. We are getting a minimum of 82% accuracy from Level AI semantic tags. Overall 2x better than anything we have tested.
Chris Lewis
Contact Center Product Manager
Source: ![]()
We cannot imagine business without Level AI
Level AI helps us solve quality assurance, product management, and customer service pain points. As we scale, cannot imagine the business without Level AI.
Yuliya Ordova
Senior Director, CS Strategy
Source: ![]()
Level AI satisfies the requirements for GPDR, HIPAA, and PCI compliance
