Level Up Your QA by Harnessing Omni-Channel Analysis through Genesys and Level AI Partnership

Level AI's advanced AI-driven platform effortlessly ingests customer conversations from your Genesys CRM, allowing you to convert these conversations into valuable insights that can help you improve customer experiences.

Effortless Configuration, Full Synchronization

Your agents interact with customers through Genesys Pure Cloud across different channels, accumulating data at each point. Easily ingest these data elements into Level AI to transform words into feelings, emotions, and situations to understand the true essence of each interaction and make every conversation wholesome.

Trusted by customer service leaders across the world

Augmented QA on Genesys Data

Effortlessly synchronize all customer interaction data from your Genesys Pure Cloud account—including calls, emails, chats, and text messages—with Level AI in near real-time for comprehensive QA analysis.

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Advanced Analytics

Never overlook essential agent information, even when an agent is not initially available in Level AI. Level AI seamlessly incorporates missing agents on the platform, ensuring you have a complete understanding of the conversation's context.

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Convert Raw Data into Valuable Insights

Expedite your journey of converting data into insight by easily bringing all your Genesys Pure Cloud data to Level AI. Create custom reports & dashboards with crucial metrics covering agent performance, team efficiency, and valuable business insights for various teams.

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Data Security

At Level AI, we take your data very seriously. All voice and chat communications with your customers are TLS encrypted. Level AI also Satisfies The Requirements For GDPR, HIPAA, SOC 2, And PCI Compliance

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