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Next-gen AI virtual agent - human like conversations and actions

Score Every Conversation to your Exact Standards

Voice of the Customer

Actionable customer insights with automatic iCSAT scores

Achieve Peak Performance with Personalized Agent Coaching

Contact center and business analytics

Contact Center and Business Analytics

Automated Comprehensive Custom Reports

Real-Time Agent Assist

Make Every Agent a Star Performer

Agent Screen Recording

Agent Screen Recording

Complete Visibility Into Contact Center Operations

AgentGpt

Omniscient AI for Customer Service Teams

Unbiased, actionable scores are based on sentiment, resolution, and customer effort

Platform

Contact center AI

Artificial Intelligence

Spearheading Generative AI Innovation

Integrations

Layer in Level AI into your Existing Stack

Build customer-obsessed businesses

Uncover hidden insights and proactively improve customer experiences with Level AI. Learn how VoC Insights discovers hidden trends, emerging themes, and root causes of issues in real-time!

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Use Case

Sales Performance

Unlock hidden revenue in every deal

Regulatory Compliance Monitoring

Compliance in every interaction

Consistent quality across the globe

Industry

Financial Services

Secure and reliable CX innovation

Healthy patient experiences

Making memorable shopping experiences

Insurance

Ensure peace of mind with every conversation

Collections

2x Faster Debt Recovery

Role

Contact Center Leaders

Unleash the full potential of your contact center

Real-time AI powered insights for every situation

Automatic insights from every conversation

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