Human-Quality AI Virtual Agents For Voice and Chat

Stop guessing what to automate, anchor automation in human-data foundations and build continuous Human-AI learning loop.

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Trusted by customer service leaders across the world

Automatic Workflow Discovery

Build Automation Where It Matters

Identify high-impact automation opportunities from customer interaction data. Map how your elite agents actually solve them to create virtual agents pre-trained on your proven workflows—not guesswork or one-size-fits-all templates.

Automation workflow discovery based on human-data foundations

Human-Quality Automation

Win Customer Trust With Human-Quality AI

Deliver responsive, context-aware conversations across voice and chat that handle interruptions, clarify intent, and follow business rules. Level AI's proprietary telephony control, parallel processing, and frame-by-frame streaming deliver the natural flow and instant responsiveness customers expect from your best agents.

Human-quality conversations across voice and chat channels

Hybrid Workflows

Balance Flexibility And Control

Combine agentic execution with deterministic workflows in one builder, so teams can support natural conversations while enforcing policy, authentication, and edge-case handling.

Deterministic workflows for end-to-end compliance

Unified QA

Hold Humans and AI to One Quality Standard

Score every virtual agent conversation against the same QA rubrics and performance benchmarks as your human team - accuracy, resolution quality, brand compliance.

Virtual Agent pulse for one quality standard

Built for Speed, Scale, and Performance

30min

for basic agent setup

< 2 s

Latency budget

Better containment

80%

Less time spent on retraining

“

Working with Level AI was a breath of fresh air after a miserable “failure to launch” with another vendor. We were able to make more progress in 4 weeks with Level AI than we had in 6 months previously. I love how responsive the implementation and development teams have been. The user experience has been excellent, and uptake and feedback from our users has been stellar. Having full control over the “truth” of our knowledge base is crucial to the overall experience. I would highly recommend the Level AI team for account management, development, and customer success management. A truly comprehensive launch success story.

”

Ben Huber

Director, Professional Services - Topcon