4.7 (200+ reviews)

The only virtual agent built on unified CX intelligence

Stop managing software. Start collaborating with a digital workforce that transforms raw customer experience data into real-time decisions.

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Automation

Voice

Flexibility

Standard

Build automation where it matters

Instead of guessing what to automate, mine 100% of your customer interaction data to instantly identify high-impact automation opportunities, and map exactly how your best agents solve them.

Proprietary voice AI built for human-quality conversations

Deliver responsive, context-aware conversations across voice and chat that handle interruptions, clarify intent, and follow business rules. Built on a proprietary full-stack voice AI with sub-2-second latency, so every interaction sounds and performs like your best agents.

Balance flexibility and control

Combine agentic execution with deterministic workflows in one builder, so teams can support natural conversations while enforcing policy, authentication, and edge-case handling.

Hold humans and AI to one quality standard

Score every virtual agent conversation against the same QA rubrics and performance benchmarks as your human team - accuracy, resolution quality, brand compliance.

“Working with Level AI was a breath of fresh air after a miserable “failure to launch” with another vendor. We were able to make more progress in 4 weeks with Level AI than we had in 6 months previously. I love how responsive the implementation and development teams have been. The user experience has been excellent, and uptake and feedback from our users has been stellar."

Ben Huber

Director, Professional Services - Topcon

Ben Huber

Director, Professional Services - Topcon

Ben Huber

Director, Professional Services - Topcon

Level AI

Point solution agents

Human-quality voice conversations

Proprietary GenAI-native voice AI, low latency

Legacy or third-party voice stack with robotic pauses

Trained on real human CX data

Trained on millions of real human conversations

Simulated / labeled data

Identify what to automate

VOC driven automated discovery of high impact opportunities

Manual discovery

QA monitoring for AI agents

Unified QA for human and AI agents with one quality standard

Not included. Separate tooling required for AI agent quality monitoring

Human-AI learning loop

Human behaviors continuously retrain AI agents in a self sustaining learning loop

Siloed performance, no feedback loop between human and AI agents

Overview

Built for speed, scale, and performance

Any more questions?

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70

autonomous resolution

<2

latency budget

3

better containment

Overview

Built for speed, scale, and performance

70

autonomous resolution

<2

latency budget

3

better containment

Overview

Built for speed, scale, and performance

70

autonomous resolution

<2

latency budget

3

better containment

Resources