CMP Research Prism for Customer Analytics & Insights Tools
The CX Analytics Revolution
Learn why customer analytics tools are now a top priority for 68% of companies by 2025, and how they're reshaping both customer and agent experiences.
Harnessing Unstructured Data
Discover how leading organizations are leveraging vast amounts of customer interaction data to enhance self-service, personalization, and journey mapping.
Beyond Surveys: 100% Interaction Insights
Uncover the shift towards monitoring nearly all customer interactions for deeper, more actionable insights that drive business success.
AI-Powered Agent Performance
Explore how AI is transforming agent coaching, support, and satisfaction, leading to improved customer outcomes and operational efficiency.
Unlock the Power of Customer Analytics: CMP Research Prism Report 2024
The CMP Research Prism for Customer Analytics & Insights Tools offers an in-depth analysis of the evolving customer analytics landscape. Based on comprehensive evaluations of fifteen leading solution providers, this report provides crucial insights to help you select the right tools for your organization's needs.
Key Findings from the Report
Market Growth
68%
of companies plan to increase investment in customer analytics tools by 2025
AI Integration
100%
of evaluated solutions utilize AI for advanced data analysis
Top Performer
No. 1
Level AI ranked as the pioneering platform for customer analytics
