4.7 (200+ reviews)

Turn customer intelligence into workforce decisions

Level AI and Assembled connect conversation intelligence directly to workforce execution, helping contact centers move from static reporting to faster, more informed coaching, scheduling, and staffing decisions.

Schedule a demo

Read story

Read all case studies

Read story

Read all case studies

Read story

Read all case studies

overview

Workforce decisions need the customer context

Workforce planning, quality, and customer intelligence often operate separately.
Leaders see what happened in each system, but connecting those signals in time to act remains difficult.

overview

Workforce decisions need the customer context

Workforce planning, quality, and customer intelligence often operate separately.
Leaders see what happened in each system, but connecting those signals in time to act remains difficult.

overview

Workforce decisions need the customer context

Workforce planning, quality, and customer intelligence often operate separately.
Leaders see what happened in each system, but connecting those signals in time to act remains difficult.

Delayed insights slow operational response

QA teams uncover performance gaps, rising complaints, and shifts in customer sentiment. When those insights sit outside workforce planning, teams act after the issue has already affected CX.

Coaching becomes a scheduling problem

Managers know which agents need coaching, but finding time without leaving the floor understaffed requires constant coordination. Feedback gets delayed when coverage takes priority.

Static workforce plans miss performance signals

Forecasts and assigned skills tell part of the story. They do not show where agents are currently performing well, struggling with specific interaction types, or affecting the customer experience.

Turn workforce intelligence into measurable business value

Level AI and Assembled connect what is happening in customer conversations with the workforce decisions that follow. Teams can address performance gaps sooner, use staffing capacity more deliberately, and spend less time coordinating work manually.

Turn workforce intelligence into measurable business value

Level AI and Assembled connect what is happening in customer conversations with the workforce decisions that follow. Teams can address performance gaps sooner, use staffing capacity more deliberately, and spend less time coordinating work manually.

Turn workforce intelligence into measurable business value

Level AI and Assembled connect what is happening in customer conversations with the workforce decisions that follow. Teams can address performance gaps sooner, use staffing capacity more deliberately, and spend less time coordinating work manually.

Coaching

Optimize

Insights

Reporting

Increase coaching without sacrificing coverage

Schedule coaching during periods when staffing levels allow, so agents receive timely feedback without reducing coverage or leaving customer demand unmet.

Improve resolution on complex customer issues

Use real interaction data to understand where each agent performs best across skills, topics, and interaction types. That intelligence can shape staffing and scheduling decisions so complex issues are more likely to reach agents equipped to handle them.

Find workforce patterns tied to CX

See changes in conversation volume, topics, and sentiment as they happen. Teams can use those signals to adjust schedules, coverage, and assignments before demand shifts lead to longer wait times or missed service levels.

Measure workforce performance against customer outcomes

Connect coaching and staffing changes back to quality and customer signals. Leaders can see which decisions are improving performance, where gaps remain, and where to focus the next intervention.

“Your advanced call center screen recording capability and redaction won the day. Your competition said, we just can’t match Level AI in that area.”

Shahryar Rehman

Head of Operations - Bakkt

“Your advanced call center screen recording capability and redaction won the day. Your competition said, we just can’t match Level AI in that area.”

Shahryar Rehman

Head of Operations - Bakkt

“Your advanced call center screen recording capability and redaction won the day. Your competition said, we just can’t match Level AI in that area.”

Shahryar Rehman

Head of Operations - Bakkt

Resources

Tools and insights to improve every customer interaction

View all resources

Voice of the Customer Insights

From insights to action: uncover hidden insights and transform contact center operations

Voice of the Customer Insights

Thought leadership series ft. Carta: Deriving insights from the white space

Agent Coaching

Forrester: five things to consider when modernizing your call center

Voice of the Customer Insights

From insights to action: uncover hidden insights and transform contact center operations

Voice of the Customer Insights

Thought leadership series ft. Carta: Deriving insights from the white space

For the entire customer journey

Introducing Level AI Latitude

Find your use case, industry, or role

Explore resources, updates, and more about our company

Explore partnership opportunities & our ecosystem

Become a partner to unlock new growth opportunities

Turn customer intelligence into workforce decisions

Workforce decisions need the customer context

Workforce planning, quality, and customer intelligence often operate separately.
Leaders see what happened in each system, but connecting those signals in time to act remains difficult.

Workforce decisions need the customer context

Workforce planning, quality, and customer intelligence often operate separately.
Leaders see what happened in each system, but connecting those signals in time to act remains difficult.

Workforce decisions need the customer context

Workforce planning, quality, and customer intelligence often operate separately.
Leaders see what happened in each system, but connecting those signals in time to act remains difficult.

Turn workforce intelligence into measurable business value

Level AI and Assembled connect what is happening in customer conversations with the workforce decisions that follow. Teams can address performance gaps sooner, use staffing capacity more deliberately, and spend less time coordinating work manually.

Turn workforce intelligence into measurable business value

Level AI and Assembled connect what is happening in customer conversations with the workforce decisions that follow. Teams can address performance gaps sooner, use staffing capacity more deliberately, and spend less time coordinating work manually.

Turn workforce intelligence into measurable business value

Level AI and Assembled connect what is happening in customer conversations with the workforce decisions that follow. Teams can address performance gaps sooner, use staffing capacity more deliberately, and spend less time coordinating work manually.

Increase coaching without sacrificing coverage

Improve resolution on complex customer issues

Find workforce patterns tied to CX

Measure workforce performance against customer outcomes

Tools and insights to improve every customer interaction

For the entire customer journey

Introducing Level AI Latitude

Find your use case, industry, or role

Explore partnership opportunities & our ecosystem

Become a partner to unlock new growth opportunities

Turn customer intelligence into workforce decisions

Workforce decisions need the customer context

Workforce planning, quality, and customer intelligence often operate separately. Leaders see what happened in each system, but connecting those signals in time to act remains difficult.

Workforce decisions need the customer context

Workforce planning, quality, and customer intelligence often operate separately. Leaders see what happened in each system, but connecting those signals in time to act remains difficult.

Workforce decisions need the customer context

Workforce planning, quality, and customer intelligence often operate separately. Leaders see what happened in each system, but connecting those signals in time to act remains difficult.

Turn workforce intelligence into measurable business value

Level AI and Assembled connect what is happening in customer conversations with the workforce decisions that follow. Teams can address performance gaps sooner, use staffing capacity more deliberately, and spend less time coordinating work manually.

Turn workforce intelligence into measurable business value

Level AI and Assembled connect what is happening in customer conversations with the workforce decisions that follow. Teams can address performance gaps sooner, use staffing capacity more deliberately, and spend less time coordinating work manually.

Turn workforce intelligence into measurable business value

Level AI and Assembled connect what is happening in customer conversations with the workforce decisions that follow. Teams can address performance gaps sooner, use staffing capacity more deliberately, and spend less time coordinating work manually.

Increase coaching without sacrificing coverage

Improve resolution on complex customer issues

Find workforce patterns tied to CX

Measure workforce performance against customer outcomes

Tools and insights to improve every customer interaction

Workforce planning, quality, and customer intelligence often operate separately.
Leaders see what happened in each system, but connecting those signals in time to act remains difficult.

Workforce planning, quality, and customer intelligence often operate separately.
Leaders see what happened in each system, but connecting those signals in time to act remains difficult.

Workforce planning, quality, and customer intelligence often operate separately.
Leaders see what happened in each system, but connecting those signals in time to act remains difficult.