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4.7 (200+ reviews)

The intelligence layer for your Five9 contact center

Five9 anchors customer interactions across every channel. Level AI converts those conversations into insights. Together, we eliminate operational blind spots and unify quality across human and AI agents.

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Overview

Why Contact Centers Need Five9 + Level AI

Five9 powers your core contact center routing, voice channels, and agent desktops. But when analytics, QA, and AI tools live outside of Five9 in separate silos, operations break down

Disconnected AI point tools

Adding standalone bots, copilots, and evaluation software creates isolated pockets of data. Managers spend hours reconciling conflicting reports across different vendors instead of driving team performance inside Five9.

Manual QA & operational blind spots

Sampled QA processes evaluate under 2% of call and digital interaction volume in Five9. Compliance violations, agent execution errors, and recurring customer friction points are hidden in 98% of unreviewed conversations.

Legacy suite lock-in

Legacy contact center suites bundle routing & analytics into rigid, slow-moving software packages. Operations teams end up stuck with delayed features instead of connecting modern, API-first intelligence directly to Five9.

Overview

Unify quality, agent performance, & AI on your Five9 CCaaS

Level AI and Assembled connect what is happening in customer conversations with the workforce decisions that follow. Teams can address performance gaps sooner, use staffing capacity more deliberately, and spend less time coordinating work manually.

Coaching

Optimize

Insights

Reporting

Total visibility across 100% of conversations

Eliminate operational blind spots, surfacing systemic execution errors, compliance risks, and hidden cost drivers by analyzing 100% of the Five9 conversations with Level AI.

Live guidance at the agent desktop

Reduce handle times on your most expensive calls & improve first-contact resolution for complex issues by surfacing real-time prompts, checklists, and recommended answers directly within the Five9 agent desktop.

Conversation intelligence & voice of the customer

Minimize repeat contacts and reduce overall interaction volume by identifying root causes and emerging customer themes. Level AI transforms every Five9 interaction into actionable intelligence, elevating the total customer experience.

Rapid innovation without legacy suite lock-in

Unlock modern generative AI capabilities without displacing your Five9 setup or enduring sluggish vendor release schedules. By linking Level AI natively to Five9, you bypass closed-suite constraints and deploy cutting-edge intelligence across your contact center immediately.

We’re able to get so much intel about our calls and our customers that it really helped us make changes in our processes to convert more calls. We’ve gone from manually scoring 1–2% of our calls to using Level AI to score 100% of our calls!

Angela Zander

Director of Operations, QuinStreet

We’re able to get so much intel about our calls and our customers that it really helped us make changes in our processes to convert more calls. We’ve gone from manually scoring 1–2% of our calls to using Level AI to score 100% of our calls!

Angela Zander

Director of Operations, QuinStreet

We’re able to get so much intel about our calls and our customers that it really helped us make changes in our processes to convert more calls. We’ve gone from manually scoring 1–2% of our calls to using Level AI to score 100% of our calls!

Angela Zander

Director of Operations, QuinStreet

Resources

Tools and insights to improve every customer interaction

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Voice of the Customer Insights

From insights to action: uncover hidden insights and transform contact center operations

Thought leadership series ft. Carta: Deriving insights from the white space

Voice of the Customer Insights

Thought leadership series ft. Carta: Deriving insights from the white space

Agent Coaching

Forrester: five things to consider when modernizing your call center

Voice of the Customer Insights

From insights to action: uncover hidden insights and transform contact center operations

Thought leadership series ft. Carta: Deriving insights from the white space

Voice of the Customer Insights

Thought leadership series ft. Carta: Deriving insights from the white space