Terms of Service

These Level AI Terms of Service (the "Agreement") are entered into by Google and the entity or person agreeing to these terms ("Customer") and govern Customer’s access to and use of the Services. "Google" has the meaning given at https://cloud.google.com/terms/google-entity. This Agreement is effective as of the date of the last signature appearing on Customer's initial Order Form (the "Effective Date"). This Agreement does not apply to any services listed in the Google Cloud Platform Services Summary, including Level AI and our platform.

1. Provision of the Services.

1.1 Services Use. During the Term, Google will provide the Software and Services specified in an Order Form in accordance with this Agreement, and Customer and its End Users may use the Services in accordance with this Agreement.

1.2 Customer Access to the Services. Google will provide the Services to Customer by (a) providing access to an Instance for the Level AI Hosted Deployment or (b) providing a license key for the Customer Hosted Deployment. Customer may only use the Services with databases and servers licensed and/or owned by Customer. Customer may configure the Services for Internal Business Purposes and External Business Purposes only to the extent authorized in the Order Form.

1.3 External Business Users. If the Order Form includes PBL and the PBL Client is bound to a written agreement with Customer that is at least as protective of Google as the rights and obligations contained in this Agreement, then Customer may make the Services available for use by PBL Users, including by embedding the Services into a Customer Application. Customer may not accept, and acknowledges that Google will not be bound by, any terms or conditions with the PBL Client that modify, add to or change in any way the Agreement or Order Form.

1.4. Beta Features. Google may make Beta Features available to End Users subject to the provisions in the Level AI Service Specific Terms.

1.5 Services Use Review. Within 30 days of Google's written request, Customer will provide a sufficiently detailed written usage report listing the Deployment Attributes being used for each Scope of Use, the number and type of End Users using the Services during the requested period, and the Instance(s) deployed, along with the related license key(s). To the extent the usage reports can be measured by a ping from Google's license server, the ping will serve as the report. If there is a PBL deployment, Customer will provide a complete list of the software and applications where the Software and Services are deployed. If requested, Customer will provide reasonable assistance and access to information to verify the accuracy of any information provided to Google, which verification may include access to records relating to Customer's use of the Services. If the review indicates an underpayment, Customer will pay the additional Fees associated with the underpayment.

1.6 Modifications.

(a) To the Services.

1. Limitations on Changes. Google may update the Services, provided the updates do not result in a material reduction of the functionality, performance, availability, or security of the Services.
2. Discontinuance. Notwithstanding Section 1.6(a) (Limitations on Changes), Google may discontinue a Service (or associated material functionality), provided that Google will notify Customer at least 12 months before discontinuing any Service (or associated material functionality), unless Google replaces such discontinued Service or functionality with a materially similar Service or functionality.
3. Support. Google will continue to provide product and security updates, and TSS, until the conclusion of the applicable notice period under subsection 1.6(a)(ii) (Discontinuance).

(b) To the Agreement. Google may change the terms of this Agreement from time to time and will post any such changes at https://thelevel.ai/terms. These changes will only take effect at the beginning of Customer’s next Order Term, at which time Customer’s continued use of the Services will constitute its acceptance of the changes. This Section 1.6(b) (Modifications to the Agreement) does not apply to changes to URL Terms.