AI Chat + Voice Virtual Agents. Enterprise-grade.
Human-quality responses, secure actions across your systems, and seamless handoffs to agents with full context.
Introducing AI Virtual Agent
Understands intent, handles multi-step requests, and responds in your brand voice.
Executes workflows across your systems with approvals, policies, and traceability.
Measure outcomes, monitor performance, and improve safely over time.
Automation you can trust
Human-quality conversations
AI Virtual Agent handles real customer requests across chat and voice with consistent tone and policy-aware responses. It adapts to context, clarifies ambiguity, and manages interruptions so the experience stays coherent from first turn to resolution.
Fast to deploy, easy to tune
Start from proven workflows and connect to your existing systems and knowledge sources. Configure intents, prompts, branding, and escalation rules without deep engineering so each team can launch with the right guardrails.
Resolve requests end to end
Go beyond deflection. AI Virtual Agent can complete approved actions across your stack, including updates, lookups, scheduling, and more, then escalate to a human when required with full context and a clean handoff.
Unified CX intelligence
Every interaction becomes structured signal for QA, coaching, and VoC. See what is working, where the agent falls short, and which issues drive repeat contact, then use those insights to continuously improve performance.
Security, compliance, and global scale
Customer data is encrypted and never used to train models. Designed to support SOC 2, HIPAA, and GDPR requirements. Deliver consistent experiences across voice and chat with multilingual support and flexible deployment across web, mobile, and third party channels.
More Resources
Working with Level AI was a breath of fresh air after a miserable “failure to launch” with another vendor. We were able to make more progress in 4 weeks with Level AI than we had in 6 months previously. I love how responsive the implementation and development teams have been. The user experience has been excellent, and uptake and feedback from our users has been stellar. Having full control over the “truth” of our knowledge base is crucial to the overall experience. I would highly recommend the Level AI team for account management, development, and customer success management. A truly comprehensive launch success story.
