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Mythreya Lingala

Mythreya Lingala

Mythreya Lingala

Senior Product Marketing Manager

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Build Your Own Worker is here

Best practices for call center monitoring: 1. Track customer KPIs 2. Monitor every level 3. Combine metrics with feedback 4. Use AI 5. Unify reporting silos.

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The Conversation Lab: Does agent empathy move customer satisfaction?

The Conversation Lab: What it costs when customers have to say it twice

Best practices for call center monitoring: 1. Track customer KPIs 2. Monitor every level 3. Combine metrics with feedback 4. Use AI 5. Unify reporting silos.

Read article

The Conversation Lab: Does agent empathy move customer satisfaction?