Better Together: Pioneer in 2 CMP Research Prisms

We’re thrilled to announce that Level AI stands as a Pioneer in the CMP Research Prism for both Quality Assurance and Customer Analytics! This prestigious acknowledgment highlights our dedication to revolutionizing customer experiences through state-of-the-art AI technology, empowering businesses with real-time insights and intelligent automation.

What is the CMP Research Prism?

CMP Research’s Prism framework evaluates leading solution providers in customer contact and CX technology. It highlights the most innovative companies that are shaping the future of customer analytics, automation, and intelligence. Being named a Pioneer in this space validates our mission to help businesses deliver exceptional customer service through AI-driven insights.

How Level AI is Revolutionizing Customer Intelligence

Achieving pioneer status in both Quality Assurance and Customer Analytics is a powerful validation of our strategic vision to deliver human-quality AI for every customer interaction. By unifying these disciplines through one single intelligence layer, we are finally enabling brands to automate QA operations based on real-time customer insights. This 'better together' approach ensures that every operational improvement is directly rooted in the customer’s voice, turning raw data into a continuous engine for loyalty and growth.

Conversational Intelligence

Our Conversational Intelligence solution enables businesses to analyze every customer interaction in real time. By leveraging AI-powered transcription, inferred CSAT, and sentiment analysis, teams can gain deeper insights into customer needs and agent performance. Level AI provides a unified OOTB platform for all of your data, and an innovative chart builder that makes building reports a breeze. Ask AI also instantly surfaces answers and trends in natural language, in context.

Voice of the Customer

Voice of the Customer (VoC) brings insights from all your conversations across channels and surveys to the forefront with AI summaries, charts, interactive graphs, drilldowns, multi-level categorization, AI-generated customer concerns, and more across the entire customer journey. With VoC as part of the same connected intelligence layer, the same interaction can simultaneously power quality evaluations and customer insight. When VoC surfaces an emerging customer theme or frustration, QA teams can immediately drill down to individual conversations, align scorecards, and leverage AI-generated coaching plans to address it.

AutoQA

Level AI brings the only Auto-QA solution in the industry that is genuinely on par with your human QA team. The Auto-QA models can handle complex branching logic, identify the sequence, frequency, and timing of events, handle open-ended questions, and even see what the agent is doing on-screen with computer vision. An AI-assisted rubric builder, an out-of-the-box library of scorecard questions, and entire pre-built rubrics to bring time to value down to hours instead of weeks. Bringing it all together,Level AI’s Auto-QA can score every conversation with the same scorecard and accuracy as your existing QA team!

These upgrades are helping organizations move from data to action in minutes, boost agent performance, proactively manage customer experience, and free up time for higher-value work. Level AI continues to turn insights into outcomes—faster than ever.

The Future of AI-Powered Customer Experience

We’re incredibly proud of this recognition and grateful to our team, partners, and clients who have helped us reach this milestone. But this is just the beginning! As we continue to innovate, our goal remains clear: to revolutionize customer intelligence and enable businesses to create exceptional customer experiences.

Join us on this journey and see how Level AI can transform your contact center operations.

👉 Learn more about how Level AI can transform your contact center operations here.