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Past Events

Scaling Quality Assurance with Level AI: How Kastle Systems Transformed QA & Agent Performance
Webinar
Scaling Quality Assurance with Level AI: How Kastle Systems Transformed QA & Agent Performance
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On-demand
DeepSeek and Beyond: Revolutionizing CX with Next-Gen AI Models
Webinar
DeepSeek and Beyond: Revolutionizing CX with Next-Gen AI Models
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On-demand
Inferred-CSAT (iCSAT): A Revolutionary Way to Measure and Improve Customer Satisfaction
Webinar
Inferred-CSAT (iCSAT): A Revolutionary Way to Measure and Improve Customer Satisfaction
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On-demand
Unveiling the Future: Key Insights from the 2024 State of the Contact Center Survey
Webinar
Unveiling the Future: Key Insights from the 2024 State of the Contact Center Survey
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On-demand
Webinar
Mastering Complex Calls with Manager/Agent Assist: Live Q&A
On-Demand Webinar
Webinar
Demystifying GenAI: Separating fact from fiction in contact center technology!
On-Demand
Webinar
Unveiling the Future of Customer Experience: Humanizing AI with Level AI & Vista
On-Demand
Webinar
From Ordinary to Extraordinary QA: How to Leverage AI Technology in Call Center QA
On-Demand
Webinar
The death of the survey: How Generative AI is reshaping Voice of the Customer programs
On-Demand
Webinar
How Canada’s Largest Fundraiser, Globalfaces Unleashed Next Level AI to Transform and Scale QA Programs to 100%
On-Demand
Webinar
Build vs. Partner vs. Buy: How to choose the right AI strategy for your contact center
On-Demand
Expo/Speaking
Customer Contact Week
June 3 2024
Caesar's Forum, Las Vegas
Webinar
Elevating Customer Delight: Using Technology to Enhance Customer Service with ezCater
On-Demand
Webinar
Reshaping Call Centers in Finance: Unleashing Efficiency through Cutting-Edge Automation featuring Bakkt
On-Demand
Webinar
Forrester: How To Evaluate AI for Modern Contact Centers
On-Demand
Other Events
Consero Customer Experience & Contact Center Forum
March 20 2022
Coral Gables, FL
Expo/Speaking
CCW (Customer Contact Week) 2023
June 19 2023
Las Vegas, NV
Expo/Speaking
QATC Quality Assurance & Training Connection
September 19 2022
Nashville, TN
Webinar
Mastering QA Excellence: Unveiling First 100%-Automated QA Solution – On Demand Webinar
On-Demand
Expo/Speaking
CVx Channel Vision Expo
November 2 2022
Scottsdale, AZ
Expo/Speaking
QATC Annual Conference
September 26 2023
Nashville, TN
Expo/Speaking
Consero Customer Experience & Contact Center Forum
October 16 2022
Lakeway, TX
Expo/Speaking
Enterprise Connect
March 22 2022
Orlando, FL
Other Events
Five9 SKO
January 31 2022
Las Vegas, NV
Expo/Speaking
Consero 2024: Building a Scalable VoC Program for Continuous Improvement
March 18 2024
Biltmore Hotel, Miami
Expo/Speaking
Five9: CX Summit
August 9 2022
Las Vegas, NV
Expo/Speaking
Contact Center Executive Forum Speaking Engagement
April 10 2024
Phoenix, AZ
Conference
Five9 SKO 2023
January 30 2023
Las Vegas, NV
Webinar
Predicting the Future: Contact Centers in the Age of GPT Models
April 12 2023
On-Demand
Expo/Speaking
ITEXPO 2023
February 14 2023
Fort Lauderdale, Florida
Expo/Speaking
SOCAP 2022 Symposium
April 30 2022
Phoenix, AZ
Other Events
SUMO Annual Invitational Golf Tournament
September 9 2021
Utah
Expo/Speaking
CCW (Customer Contact Week)
June 20 2022
Las Vegas, NV
Expo/Speaking
Contact IO
August 31 2022
Denver, CO
Expo/Speaking
Customer Experience & Contact Center Forum
March 19 2023
The Biltmore Miami, Coral Gables, FL
Expo/Speaking
Call and Contact Center Expo 2
April 26 2023
Las Vegas Convention Center, NV
Expo/Speaking
Channel Partners Conference & Expo
May 1 2023
The Venetian, Las Vegas, NV

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