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Past Events

Unveiling the Future: Key Insights from the 2024 State of the Contact Center Survey

Webinar

Unveiling the Future: Key Insights from the 2024 State of the Contact Center Survey

Register to watch

On-demand

Webinar

Demystifying GenAI: Separating fact from fiction in contact center technology!

On-Demand

Webinar

Mastering QA Excellence: Unveiling First 100%-Automated QA Solution – On Demand Webinar

On-Demand

Webinar

Unveiling the Future of Customer Experience: Humanizing AI with Level AI & Vista

On-Demand

Webinar

Reshaping Call Centers in Finance: Unleashing Efficiency through Cutting-Edge Automation featuring Bakkt

On-Demand

Webinar

How Canada’s Largest Fundraiser, Globalfaces Unleashed Next Level AI to Transform and Scale QA Programs to 100%

On-Demand

Webinar

Mastering Complex Calls with Manager/Agent Assist: Live Q&A

On-Demand Webinar

Webinar

The death of the survey: How Generative AI is reshaping Voice of the Customer programs

On-Demand

Webinar

Elevating Customer Delight: Using Technology to Enhance Customer Service with ezCater

On-Demand

Webinar

From Ordinary to Extraordinary QA: How to Leverage AI Technology in Call Center QA

On-Demand

Webinar

Build vs. Partner vs. Buy: How to choose the right AI strategy for your contact center

On-Demand

Webinar

Forrester: How To Evaluate AI for Modern Contact Centers

On-Demand

Inferred-CSAT (iCSAT): A Revolutionary Way to Measure and Improve Customer Satisfaction

Webinar

Inferred-CSAT (iCSAT): A Revolutionary Way to Measure and Improve Customer Satisfaction

Register to watch

On-demand

Expo/Speaking

Customer Contact Week

June 3 2024

Caesar's Forum, Las Vegas

Expo/Speaking

Contact Center Executive Forum Speaking Engagement

April 10 2024

Phoenix, AZ

Expo/Speaking

Consero 2024: Building a Scalable VoC Program for Continuous Improvement

March 18 2024

Biltmore Hotel, Miami

Expo/Speaking

QATC Annual Conference

September 26 2023

Nashville, TN

Expo/Speaking

CCW (Customer Contact Week) 2023

June 19 2023

Las Vegas, NV

Expo/Speaking

Channel Partners Conference & Expo

May 1 2023

The Venetian, Las Vegas, NV

Expo/Speaking

Call and Contact Center Expo 2

April 26 2023

Las Vegas Convention Center, NV

Webinar

Predicting the Future: Contact Centers in the Age of GPT Models

April 12 2023

On-Demand

Expo/Speaking

Customer Experience & Contact Center Forum

March 19 2023

The Biltmore Miami, Coral Gables, FL

Expo/Speaking

February 14 2023

Fort Lauderdale, Florida

Conference

January 30 2023

Las Vegas, NV

Expo/Speaking

CVx Channel Vision Expo

November 2 2022

Scottsdale, AZ

Expo/Speaking

Consero Customer Experience & Contact Center Forum

October 16 2022

Lakeway, TX

Expo/Speaking

QATC Quality Assurance & Training Connection

September 19 2022

Nashville, TN

Expo/Speaking

August 31 2022

Denver, CO

Expo/Speaking

Five9: CX Summit

August 9 2022

Las Vegas, NV

Expo/Speaking

CCW (Customer Contact Week)

June 20 2022

Las Vegas, NV

Expo/Speaking

SOCAP 2022 Symposium

April 30 2022

Phoenix, AZ

Expo/Speaking

Enterprise Connect

March 22 2022

Orlando, FL

Other Events

Consero Customer Experience & Contact Center Forum

March 20 2022

Coral Gables, FL

Other Events

January 31 2022

Las Vegas, NV

Other Events

SUMO Annual Invitational Golf Tournament

September 9 2021

Utah

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