Inferred-CSAT (iCSAT): A Revolutionary Way to Measure and Improve Customer Satisfaction

CSAT is almost 40 years old - it’s no wonder organizations are struggling to make agile, data-driven decisions with methodologies that are stuck in the past (and far too sensitive to customers whose experiences are outliers in your customer satisfaction).

Introducing Inferred-CSAT (iCSAT), a game-changing solution that leverages AI to:

• Automatically measure customer satisfaction with a numerical rating (0-10)
• Provide a comprehensive understanding of customer sentiment, effort, and resolution
• Deliver data-driven insights that empower you to take targeted actions to improve CX

In this webinar, you'll learn:

• The limitations of traditional CSAT and how iCSAT overcomes them
• How iCSAT works and how it can benefit your business
• Real-world examples of how companies are using iCSAT to enhance their CX