Artificial Intelligence
Full-stack AI platform for your entire customer journey
Discover the potential of one connected intelligence layer that brings out the best in agents, coaches, and leaders, paired with Agentic AI that picks up the slack with all of the unsung tasks!
Continuously fine-tuned proprietary LLMs and SLMs for every use case, and reinforced with supervised training & user feedback.
70+ OOTB integrations enabling dozens of LLMs and data pipelines to work seamlessly.
Consistent governance, redaction, and owned GPU for easy audit and custom privacy/compliance - HIPAA, PCI, GDPR, and more.
No more multi-vendor contracts, billing cycles, SLAs, and support. Shorter deployment cycles with a unified AI backbone.
One AI stack - Metal to App
Proprietary AI models for every CX use case
7 core models (Transcription, Intent, Sentiment, Customer Effort, Redaction, Categorization, Summarization) and 4 composite AI models (iCSAT, Agent-GPT, QA-GPT, VoC) offering industry-leading accuracy over voice or text.
Over 70 plug-and-play integrations with the most popular CX tools (e.g., Salesforce, Zendesk, Genesys), ensuring quick adoption.
Own GPU Stack
Delivers faster inference, lower latency, and total control over data privacy and compliance.
Privacy
Industry-leading data privacy and security, ensuring your customer data is handled with the utmost care and compliance.
Full Tenant Governance: Complete control over your data with granular permissions.
PCI/PII Compliance: Rigorous compliance with PCI DSS and PII regulations.
Privacy
Industry-leading data privacy and security, ensuring your customer data is handled with the utmost care and compliance.
Full Tenant Governance: Complete control over your data with granular permissions.
PCI/PII Compliance: Rigorous compliance with PCI DSS and PII regulations.
Continuous Model Improvements, Anchored in Security and Transparency
AI improvements evolve with your domain while upholding the highest standards of privacy, governance, and transparency.
- Fine tuning by domain, vertical, and customer.
- Continuous training reinforced with + user feedback.
- Observable & explainable AI.
- Industry leading 90% redaction accuracy.
- Secure customer tenant governance.
- SOC, HIPPA, GDPR compliant.
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