Artificial Intelligence
One NATIVE AGENTIC AI platform for your entire customer journey
Discover the potential of one connected intelligence layer that can bring out the best in your agents, coaches and leaders paired with Agentic AI that can pick up the slack with all of the unsung tasks!
Continuously fine-tuned proprietary LLMs for every use case, and reinforced with supervised training & user feedback.
70+ OOTB integrations enabling dozens of LLMs and data pipelines to work seamlessly.
Consistent governance, redaction, and owned GPU for easy audit and custom privacy/compliance - HIPAA, PCI, GDPR, and more.
No more multi-vendor contracts, billing cycles, SLAs, and support. Shorter deployment cycles with a unified LLM backbone.
Unified AI stack - Metal to App
Proprietary AI models for every CX use case
7 core models (transcription, intent, sentiment, customer effort, redaction, categorization, summarization), 4 composite AI models (iCSAT, Agent-GPT,QA-GPT, VoC) trained specifically for CX, offering industry-leading accuracy in understanding the customer whether it's voice or text.
Over 70 plug-and-play integrations with the most popular CX tools (e.g., Salesforce, Zendesk, Genesys), ensuring quick adoption and workflow alignment across channels.
Owned High-Performance Infrastructure
Fully hosted on Level AI’s own GPU stack, delivering faster inference, lower latency, and improved control over data privacy and compliance.
Privacy
Level AI is committed to providing industry-leading data privacy and security, ensuring your customer data is handled with the utmost care and compliance.
Full Tenant Governance: Gain complete control over your data with granular permissions tailored to your organization's needs.
PCI/PII Compliance: Rigorous compliance with PCI DSS and PII regulations through our secure private cloud infrastructure.
Privacy
Level AI is committed to providing industry-leading data privacy and security, ensuring your customer data is handled with the utmost care and compliance.
Full Tenant Governance: Gain complete control over your data with granular permissions tailored to your organization's needs.
PCI/PII Compliance: Rigorous compliance with PCI DSS and PII regulations through our secure private cloud infrastructure.
Privacy
Level AI is committed to providing industry-leading data privacy and security, ensuring your customer data is handled with the utmost care and compliance.
Full Tenant Governance: Gain complete control over your data with granular permissions tailored to your organization's needs.
PCI/PII Compliance: Rigorous compliance with PCI DSS and PII regulations through our secure private cloud infrastructure.
Performance
Achieve enhanced operational efficiency, improved customer experience, and faster data-driven decisions.
100% Coverage: Capture every customer interaction across all channels to eliminate blind spots.
30-50% More Accurate: Superior AI precision for sentiment, intent, and transcription compared to competitors.
Low Latency: Near real-time insights for rapid response capabilities.
High Throughput: Seamlessly handle vast volumes of concurrent interactions at enterprise scale.
Personalization
AI models adapt to meet specific business requirements and learn from unique data patterns to achieve optimal performance.
For your Business: Models aligned with the unique needs of different industries and business scenarios.
Custom Model Tuning: Regular model tuning based on your business data.
Payback
With Level AI’s Connected Engine Layer, ROI starts on day one, and only grows as our models learn from your data and from each other.
Integrated AI Stack: Level AI owns the entire stack from metal to model to minimize expenses, streamline operations, and deliver the lowest TCO.
Faster Time to Value: Rapid deployment and efficient model training mean businesses quickly see the benefits and returns from their AI investment.
Continuous Model Improvements, Anchored in Security and Transparency
⭐ Fine tuning by domain, vertical, customer
⭐ Continuous training reinforced with + user feedback.
⭐ Observable & explainable AI.
⭐ Industry leading 90% redaction accuracy.
⭐ Secure customer tenant governance.
⭐ SOC, HIPPA, GDPR compliant.
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