Artificial Intelligence

Platform for Human and AI agents across your customer journey

Discover the potential of Generative AI that can bring out the best in your agents, coaches and leaders paired with Agentic AI that can pick up the slack with all of the unsung tasks!

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Crystal-Clear Transcriptions, Instantly

Level AI makes it easy to capture every word of your conversations. Get accurate, easy-to-read transcripts without lifting a finger.

Accurate by default: Our AI hears accents, identifies multiple speakers, and even background noise to deliver over 90% accuracy.
Tuned to your calls: It learns your audio signal, vocabulary, phrasing and even background sound characteristics.
Compliance: Our transcription and data handling follows a wide range of compliance standards including HIPAA, AICPA SOC, ISO 27001 and more.

Enterprise-Grade Transcription Built on AI

Level AI’s transcription engine is designed for precision, scalability, and integration.

Advanced ASR Pipeline: Voice Activity Detection, speaker diarization, acoustic and language models, and inverse text normalization come together to deliver precise, structured transcripts from noisy contact center audio.
APIs & integrations: Access transcripts programmatically or embed them into your workflows via API, CRM integrations, and custom connectors.
Security: Transcriptions are encrypted in transit and at rest, supporting enterprise-grade privacy standards.