Artificial Intelligence
One platform for Human and AI agents across your customer journey
Discover the potential of Generative AI that can bring out the best in your agents, coaches and leaders paired with Agentic AI that can pick up the slack with all of the unsung tasks!
Continuously fine-tuned proprietary LLMs for every use case, and customer reinforced with supervised training & user feedback.
70+ OOTB integrations enabling dozens of LLMs and data pipelines to work seamlessly.
Consistent governance, redaction, and owned GPU for easy audit and custom privacy/compliance - HIPAA, PCI, GDPR, and more.
No more multi-vendor contracts, billing cycles, SLAs, and support. Shorter deployment cycles with a unified LLM backbone.
Unified AI stack - Metal to App
Built for the Customer Data
Proprietary core and composite AI models trained specifically for CX, offering industry-leading accuracy in understanding customer interactions.
Seamless Ecosystem Integration
Over 70 plug-and-play integrations with the most popular CX tools (e.g., Salesforce, Zendesk, Genesys), ensuring quick adoption and workflow alignment.
High-Performance Infrastructure
Fully hosted on Level AI’s own GPU stack, delivering faster inference, lower latency, and improved control over data privacy and compliance.
When One Model Learns; All Models Benefit
Accuracy
Models improve together with shared learning and fine-tuning by use case.
Performance
We choose the right size and type of model for every use case and run on bare GPU for maximum efficiency and performance.
Consistency
Single source of truth on data ingestion and a common governance framework.
Models Continuously Improve, Anchored in Security and Transparency
⭐ Fine tuning by domain, vertical, customer.
⭐ Continuous training reinforced with + user feedback.
⭐ Observable & explainable AI.
⭐ Industry leading 90% redaction accuracy.
⭐ Secure customer tenant governance.
⭐ SOC, HIPPA, GDPR compliant.
More Resources
One AI platform
Agentic AI and Applications
Core and Composite Models
Tuning, Testing and Guardrails
Integrations and Data Pipelines
Crystal-Clear Transcriptions, Instantly
Level AI makes it easy to capture every word of your conversations. Get accurate, easy-to-read transcripts without lifting a finger.
- Accurate by default: Our AI hears accents, identifies multiple speakers, and even background noise to deliver over 90% accuracy.
- Tuned to your calls: It learns your audio signal, vocabulary, phrasing and even background sound characteristics.
- Compliance: Our transcription and data handling follows a wide range of compliance standards including HIPAA, AICPA SOC, ISO 27001 and more.
Enterprise-Grade Transcription Built on AI
Level AI’s transcription engine is designed for precision, scalability, and integration.
- Advanced ASR Pipeline: Voice Activity Detection, speaker diarization, acoustic and language models, and inverse text normalization come together to deliver precise, structured transcripts from noisy contact center audio.
- APIs & integrations: Access transcripts programmatically or embed them into your workflows via API, CRM integrations, and custom connectors.
- Security: Transcriptions are encrypted in transit and at rest, supporting enterprise-grade privacy standards.
