Unified CX Intelligence
One AI stack for the entire customer journey
Capture every customer conversation, turn it into business truth, and deploy AI workers across support, quality, and coaching with enterprise control.
Proprietary models tuned on real CX interactions, continuously improved with customer data and feedback loops.
70+ integrations across CCaaS, CRM, and ticketing so teams can launch without rebuilding their stack.
Consistent controls for privacy, redaction, audit, and compliance across every interaction and workflow. HIPAA, PCI, GDPR, and more.
Consolidate point tools, standardize outcomes, and scale automation from the same source of truth.
One AI stack, metal to application
Proprietary AI models for every CX use case
7 core models (Transcription, Intent, Sentiment, Customer Effort, Redaction, Categorization, Summarization) and 4 composite AI models (iCSAT, Agent-GPT, QA-GPT, VoC) offering industry-leading accuracy over voice or text.
Over 70 plug-and-play integrations with leading CX tools (e.g., Salesforce, Zendesk, Genesys), ensuring quick adoption.
Owned GPU Stack
Delivers faster inference, lower latency, and total control over data privacy and compliance.
Privacy
Customer data stays protected end to end, with governance built for contact centers and regulated environments.
Full Tenant Governance: Complete control over your data with granular permissions.
PCI/PII Compliance: Rigorous compliance with PCI DSS and PII regulations.
Privacy
Customer data stays protected end to end, with governance built for contact centers and regulated environments.
Full Tenant Governance: Complete control over your data with granular permissions.
PCI/PII Compliance: Rigorous compliance with PCI DSS and PII regulations.
Continuous Model Improvements, Anchored in Security and Transparency
AI improvements evolve with your domain while upholding the highest standards of privacy, governance, and transparency.
- Fine tuning by domain, vertical, and customer.
- Continuous training reinforced with + user feedback.
- Observable & explainable AI.
- Industry leading 90% redaction accuracy.
- Secure customer tenant governance.
- SOC, HIPPA, GDPR compliant.
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