AI FOR YOUR CONTACT CENTER
100% COVERAGE, FULLY AUTOMATED
Fully automate your customer service coaching, QA, and customer intelligence gathering across all customer interactions.
Powered by the most advanced large language models, adapted to best meet the needs of contact centers.
Trusted by customer service leaders across the world
Customer Experience Intelligence and Automation
Say Goodbye to Manual Scoring
No more listening to hours of calls to understand how your agents are performing.
We offer near 100% QA coverage, fully automated across all your customer calls, chats, and emails.
Turn Conversations into Actionable Insights
Level AI analyzes your conversations for actionable insights related to CX, product, and more.
Integrate with your favorite analytics tools and create custom reports based on your company’s goals.
Optimize Your Agent Coaching
Level AI identifies the teams, agents, and conversations that need your attention.
Manage coaching sessions in one place, and share feedback with the click of a button.
Unlock the Voice of the Customer
Understand customer concerns in real time before they escalate.
Discover hidden trends and emerging themes by mining 100% of your customer interactions.
The Results with Level AI
We’re able to get so much intel about our calls and our customers that it really helped us make changes in our processes to convert more calls. We’ve gone from manually scoring 1-2% of our calls to using Level AI to score 100% of our calls!
Schedule your Level AI demo
Next level AI for customer intelligence and service automation.
