industries

Human-quality AI for healthcare

Automate appointment scheduling, patient intake, and more with HIPAA compliant voice and chat agents, integrated directly to your EHR and EMR systems.

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4.7 (200+ reviews)

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Coordination

Processes

Insurance

Care coordination

Schedule or modify appointments, register new patients, and complete pre-visit intake forms directly in your EHR.

Diagnostics & post-care actions

Process prescription refills, check lab result status, and track specialist referrals without intervention from your human staff.

Insurance & payments

Verify insurance eligibility, provide cost estimates, and process secure, PCI-compliant bill payments, instantly.

“Level AI’s solutions not only saved time and resources by optimizing our customer support operations but also improved overall customer experience, which is invaluable in the health and wellness industry.”

Executive director of operations

Sharecare

Executive director of operations

Sharecare

Executive director of operations

Sharecare

One quality standard

Score every virtual agent conversation against the same QA rubrics and performance benchmarks as your human team.

Integrated across your care stack

Direct integrations with your EMR, EHR, or service management, systems as well as messaging and telephony systems. All without the need of any custom infrastructure.

Overview

Built to handle care-centric conversations

Context-aware escalation

Deterministic guardrails to instantly route high-risk symptoms, and emergencies to your medical staff - always with context.

Medical terminology handling

Pre-trained, clinical-grade agents to accurately process complex medication names, dosages, and medical vocabulary.

Advanced analytics

Deeper understanding of patient concerns with VoC insights to enhance agent performance, and increase patient satisfaction.

AI that learns from every interaction

Every conversation feeds a unified intelligence layer that powers automation, staff training, and continuous system improvement.

ISO 27001

HIPAA

SOC2

PCI

GDPR

Level AI satisfies the requirements for GPDR, HIPAA, PCI and ISO 27001 compliance

ISO 27001

HIPAA

SOC2

PCI

GDPR

Level AI satisfies the requirements for GPDR, HIPAA, PCI and ISO 27001 compliance

ISO 27001

HIPAA

SOC2

PCI

GDPR

Level AI satisfies the requirements for GPDR, HIPAA, PCI and ISO 27001 compliance

Customer Outcomes

Book a demo

<2

Latency budget

3

Better containment

80

Less time spent on retraining

Customer Outcomes

<2

Latency budget

3

Better containment

80

Less time spent on retraining

Customer Outcomes

<2

Latency budget

3

Better containment

80

Less time spent on retraining

Resources

Tools and insights to improve every customer interaction

View all resources

Report

The next Level AI virtual agent datasheet - elevating customer experience with agentic AI

Voice of the Customer Insights

From insights to action: uncover hidden insights and transform contact center operations

Voice of the Customer Insights

Level AI thought leadership series: OpenTable + the importance of customer service data

Report

The next Level AI virtual agent datasheet - elevating customer experience with agentic AI

Voice of the Customer Insights

From insights to action: uncover hidden insights and transform contact center operations

For the entire customer journey

The AI with the most customer experience

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Human-quality AI for healthcare

Care coordination

Diagnostics & post-care actions

Insurance & payments

One quality standard

Integrated across your care stack

Built to handle care-centric conversations

AI that learns from every interaction

<2

3

80

<2

3

80

<2

3

80

Tools and insights to improve every customer interaction