Level AI Recognized as a Pioneer in the CMP Research Prism for Customer Analytics!

We’re thrilled to announce that Level AI stands as a Pioneer in the CMP Research Prism for Customer Analytics! This prestigious acknowledgment highlights our dedication to revolutionizing customer experiences through state-of-the-art AI technology, empowering businesses with real-time insights and intelligent automation.

What is the CMP Research Prism?

CMP Research’s Prism framework evaluates leading solution providers in customer contact and CX technology. It highlights the most innovative companies that are shaping the future of customer analytics, automation, and intelligence. Being named a Pioneer in this space validates our mission to help businesses deliver exceptional customer service through AI-driven insights.

How Level AI is Revolutionizing Customer Intelligence

At Level AI, we empower service and business teams with real-time intelligence, helping them deliver outstanding customer experiences, boost operational efficiency, and make faster, data-driven decisions. Our advanced AI solutions are designed to enhance every aspect of the customer experience with:

iCSAT

Go beyond traditional surveys and understand customer satisfaction from every customer interaction. Level AI iCSAT uses the power of Generative AI to analyze 100% of your customer interactions, providing a comprehensive, accurate, and actionable view of customer satisfaction.

Voice of the Customer

Our Voice of the Customer (VoC) product helps businesses unlock customer insights by automatically mining, categorizing, and extracting customer concerns from all of your customer interactions. Discover hidden trends, emerging themes, and root causes of customer needs and priorities in real time with next-level AI.

Conversational Intelligence

Our Conversational Intelligence solution enables businesses to analyze every customer interaction in real time. By leveraging AI-powered transcription, inferred CSAT, and sentiment analysis, teams can gain deeper insights into customer needs and agent performance. Level AI provides a unified OOTB platform for all of your data, and an innovative chart builder that makes building reports a breeze.

The Future of AI-Powered Customer Experience

We’re incredibly proud of this recognition and grateful to our team, partners, and clients who have helped us reach this milestone. But this is just the beginning! As we continue to innovate, our goal remains clear: to revolutionize customer intelligence and enable businesses to create exceptional customer experiences.

Join us on this journey and see how Level AI can transform your contact center operations.

👉 Learn more about our AI-driven solutions here.