Level AI Secures $39.4 Million Series C Funding to Transform Customer Experience Intelligence

We are thrilled to take another leap forward in becoming a pioneer in LLM-native customer experience intelligence and service automation with a successful series C funding round of $39.4 million. This latest round of funding brings our total raised to date to an impressive $73.1 million. The round was led by Adams Street Partners, with significant contributions from Cross Creek, Brightloop, and notable CX leaders. Existing investors, including Battery Ventures and Eniac Ventures, also solidify Level AI's position as a frontrunner in transforming contact centers with AI.

Level AI has consistently prioritized the growth of contact centers, launching several outstanding products designed to enhance customer experience. Among these are Voice of the Customer, Auto-QA, and more. These solutions have enabled our customers to achieve substantial returns on investment across various areas of their business, and we aim to continue our efforts to further improve our ability to help businesses achieve their contact center goals.

A New Chapter of Growth and Innovation

We're always looking for ways to innovate and deliver the most impactful solutions for our customers. This new funding will enable us to expand our research and development efforts, creating even more powerful and valuable tools.

"We are incredibly excited to embark on this next phase of growth with our customers and partners," said Ashish Nagar, CEO of Level AI. "Securing this significant funding round is a testament to Level AI's potential to lead the market and our ongoing commitment to delivering exceptional value. This investment underscores the confidence of our investors in Level AI's ability to drive innovation and growth in the industry."

The Critical Importance of Customer Experience

Customer experience (CX) has never been more crucial. According to Accenture, poor customer service costs U.S. businesses a staggering $1.6 trillion annually. Conversely, customers are willing to pay a 16% price premium to companies that deliver outstanding experiences. Hence, optimizing contact center operations by training agents, reviewing customer's needs and wants, understanding customers' emotions, and helping agents with real-time solutions is paramount for many organizations to ensure every customer interaction is productive and positive.

Leading the Transformation in CX

Level AI, previously recognized as one of Gartner’s “Cool Vendors in Customer Service and Support Technology,” is at the forefront of this transformation. We are dedicated to advancing AI technology, particularly in generative AI and contact center-specific LLMs, to enhance both contact centers and their customer interactions. By harnessing the power of unstructured conversational data, Level AI has developed a series of Generative AI-driven products that include:

• Automate quality assurance: Ensure every interaction meets your standards with AI-powered evaluation.
• Serve as a CX Copilot: Provide real-time guidance and support to agents to deliver exceptional service.
• Systemize the voice of the customer: Uncover valuable insights from customer interactions to understand their needs and drive business improvements.

As some of our customers have mentioned, Level AI has contributed significantly to driving their businesses, unlocking the hidden potential within unstructured data. In a world where 90% of business information is unstructured, Level AI's ability to translate contact center data into valuable insights is more important than ever.

Investor Confidence and Future Plans

Robin Murray, Partner at Adams Street Partners, shared, “Level AI’s innovative approach and impressive growth trajectory were key factors in our decision to lead this funding round. We believe in the company’s vision and are confident in its ability to continue to transform the customer experience landscape.”

The Series C investment will fuel our strategic growth and innovation initiatives, including:

• Advancing Product Development: Level AI will continue to push the boundaries of AI innovation, developing even more powerful and intuitive solutions for contact centers.
• Engineering Enhancements: Investment in engineering will drive further refinements and improvements to existing products, ensuring they are consistently reliable, and robust, and deliver exceptional results.
• Research and Development: Level AI will invest heavily in research and development, exploring cutting-edge AI technologies and pushing the boundaries of what's possible in contact center automation and customer experience.

We aim to continue pioneering industry-leading technologies that surpass client expectations and meet dynamic market demands.

Join Us on Our Journey

At Level AI, we are committed to helping businesses build better customer relationships and drive efficiency, productivity, scale, and excellence in sales and customer service. Our solutions are already trusted by leading brands such as Affirm, Penske, Vista, Carta, and more.

We invite you to learn more about our journey and how we are revolutionizing the customer experience landscape. Visit us at thelevel.ai for more information.

Thank you for your continued support as we embark on this exciting new chapter.

About Level AI:

Level AI is a leading provider of advanced AI applications for contact centers. Our mission is to help businesses build better customer relationships and drive efficiency, productivity, scale, and excellence in sales and customer service. To learn more, please visit thelevel.ai.