Tag Past Conversations with Historical Replay

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With historical replayer, you can tag your past conversations using conversation Tags. Please note that you can run a conversation tag only for upto 1000 previous conversations. 

Initiating a historical run

In order to run a conversation tag on your previous conversations, follow these steps: 

  • Navigate to Settings > Conversation Tags
  • Click on the options icon (three dots) next to the tag which you want to run and click on Run Historically. 
  •  In the next screen, choose the number of conversations for which you wish to run this conversation tag. You can choose between 100, 250, 500, and 1000 conversations. 
  • After choosing the number of conversations, click Run. 

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