With historical replayer, you can tag your past conversations using conversation Tags. Please note that you can run a conversation tag only for upto 1000 previous conversations.
Initiating a historical run
In order to run a conversation tag on your previous conversations, follow these steps:
- Navigate to Settings > Conversation Tags.
- Click on the options icon (three dots) next to the tag which you want to run and click on Run Historically.
- In the next screen, choose the number of conversations for which you wish to run this conversation tag. You can choose between 100, 250, 500, and 1000 conversations.
- After choosing the number of conversations, click Run.