Fully Automated QA for Your Contact Center
Generative AI that auto-scores 100% of your organization’s interactions on every channel (call, chat, or email) at near 100% accuracy for 100% of your conversations.
Level AI goes beyond QA: fully automate your customer service coaching and customer intelligence gathering across all customer interactions. Powered by the most advanced large language models, adapted to best meet the needs of contact centers.
Trusted by customer service leaders across the world
Breaking the frontier of what’s possible with AI, QA-GPT automates the scoring of even the most difficult and subjective criteria of your scorecard with near human accuracy. Automate near 100% of your QA efforts with QA-GPT
⭐ 100% Coverage
⭐ 100% Automation
⭐ 100% Trusted
QA-GPT delivers transparent scores with supporting evidence and reasoning for every conversation.
Raise the bar of customer service and resolution by automatically detecting points of frustration, zeroing in on meaningful customer feedback, and creating a positive improvement loop.
Customer Experience Intelligence and Automation
Say Goodbye to Manual Scoring
No more listening to hours of calls to understand how your agents are performing.
We offer near 100% QA coverage, fully automated across all your customer calls, chats, and emails.
Turn Conversations into Actionable Insights
Level AI analyzes your conversations for actionable insights related to CX, product, and more.
Integrate with your favorite analytics tools and create custom reports based on your company’s goals.
Optimize Your Agent Coaching
Level AI identifies the teams, agents, and conversations that need your attention.
Manage coaching sessions in one place, and share feedback with the click of a button.
Unlock the Voice of the Customer
Understand customer concerns in real time before they escalate.
Discover hidden trends and emerging themes by mining 100% of your customer interactions.
The Results with Level AI
SEE HOW OUR CUSTOMERS DRIVE IMPACT
Level AI Business Outcomes
Enhance CX and service quality with automated, impartial, and objective monitoring of every single customer interaction to your exact standards. Get deep insights into the drivers of CX across the organization. Learn how one of our customers saved over $30 million by leveraging Level AI's QA-GPT.
Learn MoreScale your contact center to new heights by fully automating QA and call disposition, increasing first-call resolution with real-time assistance, and 5x faster targeted interaction reviews and coaching.
Learn MoreIncrease revenue with real-time AI that identifies upsell opportunities, buyer reactions, and more to prompt the next best actions. Employ cutting-edge generative AI to proactively identify areas of product improvement.
Learn More
Schedule your Level AI demo
Next level AI for customer intelligence and service automation.
