Next Level AI

 Revolutionize your contact center with Level AI's cutting-edge solutions

Unlock the full potential of your customer interactions with Level AI's advanced AI-powered platform. Our innovative solutions transform contact centers into hubs of competitive advantage and insightful business intelligence.

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4.7 (200+ reviews)

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AI-powered insights at your fingertips

Instantly identify key customer concerns with AI-generated summaries. Access critical information effortlessly through our intuitive search functionality. Make informed decisions faster with real-time sentiment analysis

Gen AI auto-QA: tailored to your standards

Grade every interaction against your organization's unique scorecard. Effortless set up that's as easy as typing in your questions. Ensure consistent quality across all customer touchpoints

Gen AI coaching: personalized agent development

Identify key coachable moments based on custom scorecard performance. Deliver tailored AI recommendations to improve agent skills. Track progress and celebrate victories with transparent feedback

Level AI track record

The results with Level AI

Any more questions?

Book a demo

25

$

increase in CSAT

45

%

increase in ASAT (Agent Satisfaction)

90

%

time saved in QA monitoring

Level AI track record

The results with Level AI

25

$

increase in CSAT

45

%

increase in ASAT (Agent Satisfaction)

90

%

time saved in QA monitoring

Level AI track record

The results with Level AI

25

$

increase in CSAT

45

%

increase in ASAT (Agent Satisfaction)

90

%

time saved in QA monitoring

“We’re able to get so much intel about our calls and our customers that it really helped us make changes in our processes to convert more calls. We’ve gone from manually scoring 1-2% of our calls to using Level AI to score 100% of our calls!”

Angela Zander

Director of Operations - Quinstreet

“We’re able to get so much intel about our calls and our customers that it really helped us make changes in our processes to convert more calls. We’ve gone from manually scoring 1-2% of our calls to using Level AI to score 100% of our calls!”

Angela Zander

Director of Operations - Quinstreet

“We’re able to get so much intel about our calls and our customers that it really helped us make changes in our processes to convert more calls. We’ve gone from manually scoring 1-2% of our calls to using Level AI to score 100% of our calls!”

Angela Zander

Director of Operations - Quinstreet

Resources

Tools and insights to improve every customer interaction

View all resources

Voice of the Customer Insights

Inferred Customer Satisfaction (iCSAT): methodology and applications

Voice of the customer insights datasheet

Voice of the Customer Insights

Voice of the customer insights datasheet

Agent Coaching

Forrester: five things to consider when modernizing your call center

Voice of the Customer Insights

Inferred Customer Satisfaction (iCSAT): methodology and applications

Voice of the customer insights datasheet

Voice of the Customer Insights

Voice of the customer insights datasheet

FAQ

Have questions?
Find answers

Any more questions?

Contact us

What is Level AI?

Level AI offers a suite of advanced artificial intelligence solutions, leveraging the latest generative AI and semantic intelligence technologies, that improve customer experience, greatly increase operational efficiency, and transform service & contact center teams into hubs of competitive advantage, insightful business intelligence, and growth.

What is service automation?

Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents. This can include tasks like:

  • Real time AI assistance for agents

  • Post call disposition

  • Scoring agent performance in customer interactions

  • Automated identification of unknown customer pain points

What is customer intelligence?

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

FAQ

Have questions?
Find answers

Any more questions?

Contact us

What is Level AI?

Level AI offers a suite of advanced artificial intelligence solutions, leveraging the latest generative AI and semantic intelligence technologies, that improve customer experience, greatly increase operational efficiency, and transform service & contact center teams into hubs of competitive advantage, insightful business intelligence, and growth.

What is service automation?

Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents. This can include tasks like:

  • Real time AI assistance for agents

  • Post call disposition

  • Scoring agent performance in customer interactions

  • Automated identification of unknown customer pain points

What is customer intelligence?

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

FAQ

Have questions?
Find answers

What is Level AI?

Level AI offers a suite of advanced artificial intelligence solutions, leveraging the latest generative AI and semantic intelligence technologies, that improve customer experience, greatly increase operational efficiency, and transform service & contact center teams into hubs of competitive advantage, insightful business intelligence, and growth.

What is service automation?

Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents. This can include tasks like:

  • Real time AI assistance for agents

  • Post call disposition

  • Scoring agent performance in customer interactions

  • Automated identification of unknown customer pain points

What is customer intelligence?

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.