iCSAT
Unlock Actionable Customer Insights with iCSAT
Go beyond traditional surveys and understand customer satisfaction from every interaction, automatically. Uncover root causes, pinpoint drivers of low satisfaction, and track trends across locations to provide next-level CX.
AI mines 100% of your customer interactions automatically to provide a complete view of customer satisfaction, encompassing emotions, effort, and resolution. All out of the box with no setup.
The comprehensive view provided by iCSAT aids in strategic decision-making by offering trustworthy CSAT scores with evidence and reasoning that can be more accurate than customer-filled CSAT surveys that are clouded by in-the-moment emotions.
Raise the bar of customer service and resolution by automatically detecting points of frustration, zeroing in on meaningful customer feedback, and creating a positive improvement loop.
Inferred Customer Satisfaction Score
A composite score for a holistic view of customer satisfaction
iCSAT blends Level AI’s revolutionary sentiment model (incorporates temporal weights, contextual understanding and wide range of detected emotions) with customer effort AI (uses repetition, time, transfers, customer actions among others) and resolution to give an authoritative metric of Customer Satisfaction.
Frictionless and Unbiased Customer Feedback
Go beyond biased surveys—calculate satisfaction by analyzing what customers actually say in their own words. Uncover frustration reasons, hidden pain points, and impactful fixes to cut through the noise & act on evidence.
Low iCSAT? Here’s What’s Causing It.
Combine iCSAT with the Voice of the customer to discover the detailed context behind a score on a much larger scale. Identify key topics, subtopics, and specific concerns to uncover root causes and pinpoint factors contributing to low iCSAT.
Discover HOW to Close the Loop and Drive Action
Enhance agent performance and customer satisfaction with personalized coaching powered by combining QA insights with a coaching dashboard.
Unlock the Full Story Behind CSAT
Your CSAT score is just the surface—multiple KPIs shape the full picture. Level AI’s analytics platform allows you to correlate KPIs that impact iCSAT, helping you track patterns and get a true pulse on customer experience.
More Resources
At Custom Ink, customer satisfaction is at the heart of everything we do, and we’re excited about Level’s new iCSAT score. By combining key factors like sentiment, effort, and resolution into one comprehensive measure, it allows us to better understand the quality of our interactions and identify opportunities to elevate the customer experience. This empowers our teams to proactively address pain points and continuously improve, ensuring that every customer interaction reflects our commitment to exceptional service
