Navient - The AI support agent that delivers exceptional CX through human level understanding.
Navient
Deliver empathetic, real-time assistance across channels with Navient—Level AI’s advanced virtual agent designed to understand context, execute tasks, and enhance customer experiences.
Navient is Level AI’s AI-native virtual support agent that automates complex customer interactions across chat, voice, and email. Unlike traditional bots, Navient comprehends nuanced language, adapts to customer sentiment, and performs actions—not just answers—ensuring efficient and human-like service. With built-in analytics and continuous learning, Navient helps businesses scale support operations while maintaining high-quality customer experiences.
Understands tone, context, and interruptions with human-like empathy. Maintains natural conversations even during topic shifts or vague inputs, ensuring coherent and brand-aligned interactions.
Executes real-time actions across systems using natural language instructions—no complex workflows required. Seamlessly escalates to human agents when necessary, transferring full context for a smooth handoff.
Evaluates every interaction with automatic QA and performance scoring. Provides insights into accuracy, clarity, and resolution, enabling continuous improvement and identification of automation opportunities.
Benefits of Navient
Truly Human-like Conversations
Navient leverages Level AI’s proprietary language models to understand nuanced intent, emotional tone, and contextual shifts in real-time. This allows the virtual agent to engage in fluid, adaptive conversations that feel intuitive and human—whether it’s handling mid-sentence interruptions, disambiguating vague queries, or mirroring the user’s tone to preserve brand consistency and trust.
Easy Deployment & Customization
Designed with CX and IT teams in mind, Navient requires no decision trees or scripted flows. You simply define support goals, connect knowledge sources (web, PDF, helpdesk), and map out common actions—all via natural language prompts. Branding, tone, and escalation logic are fully configurable, enabling organizations to launch in days, not months, without deep engineering support.
Action-Oriented Automation
Unlike traditional chatbots that stop at information delivery, Navient executes end-to-end tasks—modifying orders, fetching account data, generating tickets, and sending follow-up communications—by securely integrating with backend systems like CRMs, commerce platforms, and scheduling tools. Its GenAI-powered skills allow it to self-serve common tasks and drive measurable impact on resolution rates.
Unified Customer Experience Intelligence
Navient sits at the intersection of automation, analytics, and quality assurance—powered by Level AI’s customer intelligence stack. Every interaction is automatically scored for clarity, resolution, and sentiment (via EnlightIQ), and gaps in coverage are flagged for improvement. This continuous loop transforms support from reactive problem-solving to a proactive, insight-led function.
Enterprise-Ready Scalability
Navient is built for security, compliance, and global reach. Customer data is encrypted and never used to train models, while SOC2, HIPAA, and GDPR compliance is maintained by design. With multilingual support, voice and chat parity, and flexible deployment across web, mobile, and third-party channels, Navient scales with your customer base—without compromising speed or integrity.
More Resources
At Custom Ink, customer satisfaction is at the heart of everything we do, and we’re excited about Level’s new iCSAT score. By combining key factors like sentiment, effort, and resolution into one comprehensive measure, it allows us to better understand the quality of our interactions and identify opportunities to elevate the customer experience. This empowers our teams to proactively address pain points and continuously improve, ensuring that every customer interaction reflects our commitment to exceptional service
