Naviant – AI Chat and Voice Virtual Agent. Trusted for Enterprise-Grade Quality.
Introducing Naviant
Goodbye to robotic chats and rigid workflows.
DialogIQ helps Naviant understand tone, context, and interruptions with human-like empathy, keeping conversations natural and on-brand—even with topic shifts or vague inputs.
CX teams struggle with setting up complex automation workflows.
AgentIQ executes real-time actions across systems using natural language and Agentic flows. It’s easy to set up, maintain, and meets enterprise needs—escalating to humans with full context when needed.
CX teams need confidence that AI delivers great experiences and learns from each interaction.
EnlightIQ auto-evaluates conversations with QA and performance scoring, offering insights into accuracy, clarity, and resolution to drive improvement and spot automation opportunities.
Benefits of Naviant
Truly Human-like Conversations
Naviant leverages Level AI’s proprietary language models to understand nuanced intent, emotional tone, and contextual shifts in real-time. This allows the virtual agent to engage in fluid, adaptive conversations that feel intuitive and human—whether it’s handling mid-sentence interruptions, disambiguating vague queries, or mirroring the user’s tone to preserve brand consistency and trust.
Easy Deployment & Customization
Designed with CX and IT teams in mind, Naviant combines natural language and agentic flows to give an enterprise ready experience. You simply define support goals, connect knowledge sources (web, PDF, helpdesk), and map out common actions—all via natural language prompts. Branding, tone, and escalation logic are fully configurable, enabling organizations to launch in days, not months, without deep engineering support.
Action-Oriented Automation
Unlike traditional chatbots that stop at information delivery, Naviant executes end-to-end tasks—modifying orders, fetching account data, generating tickets, and sending follow-up communications—by securely integrating with backend systems like CRMs, commerce platforms, and scheduling tools. Its GenAI-powered skills allow it to self-serve common tasks and drive measurable impact on resolution rates.
Unified Customer Experience Intelligence
Naviant sits at the intersection of automation, analytics, and quality assurance—powered by Level AI’s customer intelligence stack. Every interaction is automatically scored for clarity, resolution, and sentiment (via EnlightIQ), and gaps in coverage are flagged for improvement. This continuous loop transforms support from reactive problem-solving to a proactive, insight-led function.
Enterprise-Ready Scalability
Naviant is built for security, compliance, and global reach. Customer data is encrypted and never used to train models, while SOC2, HIPAA, and GDPR compliance is maintained by design. With multilingual support, voice and chat parity, and flexible deployment across web, mobile, and third-party channels, Naviant scales with your customer base—without compromising speed or integrity.
More Resources
Working with Level AI was a breath of fresh air after a miserable “failure to launch” with another vendor. We were able to make more progress in 4 weeks with Level AI than we had in 6 months previously. I love how responsive the implementation and development teams have been. The user experience has been excellent, and uptake and feedback from our users has been stellar. Having full control over the “truth” of our knowledge base is crucial to the overall experience. I would highly recommend the Level AI team for account management, development, and customer success management. A truly comprehensive launch success story.
