From Ordinary to Extraordinary QA: How to Leverage AI Technology in Call Center QA

In this exclusive fireside chat that we uncover the secrets of how several companies have transformed their contact center's quality assurance from basic to extraordinary. Hosted by Matt Peloso, VP of Global Sales at Level AI, and  Samantha Nelson, VP of Contact Center at Telarus, this insightful fireside promises to be a game-changer for contact center professionals looking to scale while building QA efficiencies.

Samantha shares her extensive expertise, insights, & real-world experiences in working with the full gamete of modern enterprises (small businesses to the Fortune 500s).

Key Discussion Points:

- The Evolution of Quality Assurance: From foundational principles to cutting-edge technology strategies including generative AI

- Unlocking Efficiency: How technology and data analytics can supercharge your QA efforts in contact centers

- Real-World Success Stories: Case studies and practical examples of QA transformations