On-Demand Webinar

From Ordinary to Extraordinary QA: How to Leverage AI Technology in Call Center QA

In this exclusive fireside chat, hosted by Matt Peloso, VP of Global Sales at Level AI, and Samantha Nelson, VP of Contact Center at Telarus, we uncover how several companies & contact center professionals have transformed their contact center's quality assurance from basic to extraordinary.

Samantha shares her extensive expertise, insights, & real-world experiences in working with the full gamete of modern enterprises (small businesses to the Fortune 500s).

Key Discussion Points

  • The Evolution of Quality Assurance: From foundational principles to cutting-edge technology strategies including generative AIUnlocking
  • Efficiency: How technology and data analytics can supercharge your QA efforts in contact centers
  • Real-World Success Stories: Case studies and practical examples of QA transformations

Featured Speakers

Samantha Nelson
TelarusVice President of Contact Center
Results-oriented sales professional with 10+ years of sales experience focused on building relationships and solution selling by closing business directly and through the channel.


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