Level AI

How Canada’s Largest Fundraiser, Globalfaces Unleashed Next Level AI to Transform and Scale QA Programs to 100%

Want to stay ahead of the curve and learn how to incorporate generative AI in your contact center? Hear how GlobalFaces, the largest fundraiser in Canada, transformed their fundraising game using next level AI.

Join us for a conversation with Nabila Tisha, SVP, Sales & Ops at Globalfaces & Amin Qazi, Sr. Director BI & Ops at Globalfaces

Here’s what you’ll learn:​

  • How an AI-driven approach has led to excellence in the space of fundraising
  • An understanding of how an organization can transform and scale their quality assurance practices
  • How to attain 100% visibility into your contact center processes
  • Considerations for implementing generative and semantic AI in contact center operations to enhance efficiency and effectiveness

Featured Speakers

Sarah Lesperance

Level AI | Sr. Community & Event Marketing Manager

Sarah is the Sr. Community & Event Marketing Manager at Level AI. She has a long track record of building and managing communities in B2B SaaS and in the agency world.

Nabila Tisha

Globalfaces | SVP, Sales & Operations

Nabila is SVP, Sales & Ops at Globalface. Prior to Globalfaces, she was a Director, Sales at WE. She holds over ten years of relevant experience in Sales & Fund Development.

Amin Qazi

Globalfaces | Sr. Director, BI & Ops

Amin is Sr. Director, BI & Ops at Globalfaces. Prior to Globalfaces, he was a Workforce Management Supervisor at Gatestone & Co. He holds more than 11 years of relevant experience across customer service positions

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