Webinar
Mastering Complex Calls with Manager/Agent Assist: Live Q&A
Tuesday, July 30, 2024
10 AM PST | 1 PM EST
Online marketplaces are all about delivering amazing customer experiences. However, with products and policies changing all the time, keeping agents on top of things is a huge challenge. How can you make sure your team stays ahead of the game? The answer is Real-Time AI Solutions.
Join us on July 30th for a special Q&A session with Michaela Conserva from ezCater to learn:
- Challenges faced by online marketplace contact center agents.
- How real-time assistance can help agents handle complex calls and reduce customer churn.
- Key strategies for contact center success and boosting agent efficiency with real-time AI assistance.
Featured Speakers
Michaela Conserva
Level AIQA Strategist & Leader
Seasoned leader with over 10 years of substantial experience building high-performance, cross-functional teams in QA and customer experience from the ground up.
Ashish Nagar
Level AIFounder & CEO
Ashish is the Founder and CEO of Level AI. Before Level AI, Ashish was a lead Product Manager on Amazon Alexa’s Conversational AI team.
