On-Demand Webinar
Unveiling the Future: Key Insights from the 2024 State of the Contact Center Survey
Discover Game-Changing Insights from the 2024 State of the Contact Center Survey!
Join us for an exclusive webinar unveiling the key trends and insights from the 2024 State of the Contact Center Survey. Whether you’re an agent, QA specialist, leader, or executive, this webinar will deliver powerful takeaways that can help shape the future of your contact center operations.
Trusted by customer service leaders across the world
2024 State of the Contact Center Survey
In this webinar, we will be talking about:
- The Future of Contact Center AI: Learn how technology is reshaping the contact center landscape and why adoption rates are skyrocketing across the industry.
- Navigating Growing Pressure: Discover why contact center teams are facing unprecedented challenges this year and how leaders are adapting to this new reality.
- Top Priorities & Roadblocks: Get insights into what contact center leaders are focusing on for the year ahead and the surprising challenges that could hold them back.
- Metrics That Matter: Learn which performance metrics are driving success and satisfaction, and how they differ depending on what your center prioritizes.
- Employee Experience: Explore the factors that significantly impact agent job satisfaction and performance, and how it ties in with customer satisfaction.
Featured Speakers
Mythreya Lingala
Level AIProduct Marketing Manager
Mythreya is a Senior Product Marketing Manager at Level AI. Prior to Level AI, he was a product manager in several innovative AI companies.
Colm Shalvey
Level AIVP of Marketing
Colm leads marketing at Level AI, focusing on how to best tell our customers' stories and successes.
