Subprocessors

Data importer(s):
Ujwal, Inc. dba Level AI
Address: 444 Castro St, Suite 305 Mountain View, CA 94041
Contact: Sumeet Khullar, VP of Engineering, [email protected]

LIST OF SUB-PROCESSORS
Level AI has authorized the use of the following sub-processors:

1. Datadog
   1. Address: 620 8th Avenue, Floor 45, New York, NY 10018
   2. Contact person’s name, position and contact details: [email protected]
   3. Processing: Logging
   4. Data Protection Addendum
   5. Privacy Policy
2. DeepGram
   1. Address: 548 Market St Ste 25104, San Francisco, California, 94104
   2. Contact person’s name, position and contact details: [email protected] and [email protected]
   3. Processing: Transcription services (optional for English but required for non-English language audio conversations)
   4. Privacy Policy
3. Gitlab
   1. Address: 268 Bush St #350, San Francisco ; Tysons, VA. United States
   2. Contact person’s name, position and contact details: Data Protection Officer [email protected]
   3. Processing: ​​Code Repository
   4. Data Protection Addendum
   5. Privacy Policy
4. Google Cloud Platform and Google Workspace
   1. Address: 1600 Amphitheatre Parkway Mountain View, CA 94043
   2. Contact person’s name, position and contact details: Data Protection Officer https://support.google.com/cloud/contact/dpo
   3. Processing: Cloud infrastructure services
   4. Data Protection Addendum
   5. Privacy Policy
5. Hevo Data
   1. Address: 1390 Market St #200, United States
   2. Contact person’s name, position and contact details: Data Protection Officer (Sourabh Agarwal) [email protected]
   3. Processing: Data extraction and loading (ETL)
   4. Data Protection Addendum
   5. Privacy Policy
6. Heap Analytics
   1. Address: 225 Bush St #200, San Francisco, CA 94104
   2. Contact person’s name, position and contact details: Data Protection Officer, [email protected]
   3. Processing: Product Analytics
   4. Data Protection Addendum
   5. Privacy Policy
7. Mixpanel
   1. Address: 1 Front St Fl 28, San Francisco, California, 94111
   2. Contact person’s name, position and contact details: [email protected]
   3. Processing: Product Analytics
   4. Data Protection Addendum
   5. Privacy Policy
8. Pusher Ltd
   1. Address: 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQ
   2. Contact person’s name, position and contact details: [email protected]
   3. Processing: Only Required by Real Time Agent Assist
   4. Data Protection Addendum
   5. Privacy Policy
9. Sentry
   1. Address: 45 Fremont Street, 8th Floor, San Francisco, CA 94105
   2. Contact person’s name, position and contact details: [email protected]
   3. Processing: Error Tracking
   4. Data Protection Addendum
   5. Privacy Policy
10. Sendgrid (a part of Twilio)
    1. Address: 1801 California St., Suite 500, Denver, CO 80202, U.S.A
    2. Contact person’s name, position and contact details: Data Protection Officer, [email protected]
    3. Processing: Communication Services
    4. Data Protection Addendum
    5. Privacy Policy
11. Snowflake
    1. Address: 106 E Babcock St Ste 3A, Bozeman, Montana, 59715, United States
    2. Contact person’s name, position and contact details: Data Protection Officer (DPO) at [email protected]
    3. Processing: Data warehouse
    4. Data Protection Addendum
    5. Privacy Policy
12. Voicegain
    1. Address: 1333 Corporate Dr, Ste 211, Irving, TX 75038
    2. Contact person’s name, position and contact details: [email protected]
    3. Processing: Data Processing - Speech-to-Text
    4. Data Protection Addendum
    5. Privacy Policy