Superpowers for your
Contact Center Superheroes.
Augment your agent and QA team performance with an intelligence system for the modern contact center.
Trusted by customer service leaders across the world
LevelAI named a Gartner Cool Vendor in Customer Service and Support Technology
The Future of Customer Support at your Fingertips
Coverage and Quality of feedback your agents deserve
Provide the right amount of coverage for your agents, from 1% to 100%s leo.
Real-time Conversation Monitoring and Assist
Access deep conversation understanding and rich enterprise integrations
Real-time Knowledge Support
Support your agents with the right answers from across your enterprise
Customizable Scorecards integrated with AI analytics
Review, score and analyze agent performance with an integrated AI driven QA flow
How Do Our Superpowers Work?
Level AI is your partner in driving performance, efficiency, and compliance in the BPO industry. Embrace the future of intelligent automation and unlock your business’s true potential.
When Quality Review of just 1 - 2% of Conversations is not Enough
When monitoring conversations at scale is hard
When agents have to answer questions in seconds
Real time answers to customer questions from across the enterprise stack
When QA process is manual
and decoupled from AI analytics
More resources to help you streamline customer operations and improve agent and customer experience
Multiple Integrations
Connect Level AI to your
Current Solution
We automatically integrate with apps from across your tech stack
"Level AI has proven to be very dynamic. Because of the broad range of applications and the team behind it, Level AI is the most exciting piece of technology I've seen in my 17 years in the industry."
"Level AI has been a pleasure to work with. The user-interface and tool are easy to use with practical features built in. Their conversation intelligence platform is unlike anything we have seen in space. We truly see Level AI as a partner."
"Level AI helps us solve quality assurance, conversation analytics and customer service pain points. As we scale cannot imagine the business without Level AI."
