Artificial Intelligence
THE MOST POWERFUL CONVERSATIONAL AI FOR CONTACT CENTERS
Discover the potential of Generative AI that can identify crucial moments in every customer interaction to assist agents, accurately evaluate them to your exact standards, and derive actionable insights.
Level AI brings in many industry firsts like QA-GPT that automates QA with your custom scorecards, the first Generative AI based call disposition, VoC Insights that derive actionable insights from all of your customer interactions, and many more!
Level AI's transparent scenario detection AI reveals near misses and relevant matches to improve customer service, while QA-GPT provides evidence and reasoning behind its scores for enhanced decision-making.
Level AI's AI models are all trained on your business data, ensuring they are tuned to your business needs, from transcribing industry specific language to scoring agents on business specific metrics.
Paving the Future: Growing AI Capabilities in Every Quarter
Automatic Speech Recognition
Transcription AI trained on noisy contact center data and tuned for each client, delivering 7% lower word error rate than the industry standard.
Call Disposition
Industry first Generative AI interaction auto-summaries that can save as much as 33% of agents’ time.
Multilingual Support
To support our clients with global operations, we rolled out translation and transcription for 100+ languages and semantic AI for German, French, and Spanish.
QA Instascore
Get a unique Instascore using parts of your custom scorecard for 100% of your conversations saving countless hours of QA time.
Intent Modeling Studio
Real-time feedback from AI intent model with near miss and relevant match phrases to set up the right phrases for a scenario.
Entity Sentiment Detection
AI detects a wide range of customer emotions on services & products/solutions to get direct, unbiased feedback.
Agent GPT: Every Agent is Your Best Agent
Omniscient AI that auto-generates accurate answers to customer questions specific to your business.
QA-GPT: 100% QA Your Way
Generative AI that auto-scores near 100% of your organization’s custom scorecard on every channel at near 100% accuracy for 100% of your conversations.
Voice of the Customer Insights
Discover hidden trends, emerging themes, and root causes of issues in real time by mining 100% of your customer interactions.
Auto-Summary V2 & Sentiment V2
Concise yet comprehensive summary of every interaction and sentiment analysis that uses context, a range of emotions, and timing to deliver a score more accurate than CSAT.
VoC Concern Themes
Group conversations with the same key customer concerns, giving teams a clearer view of recurring customer issues and enabling faster more effective resolutions.
Smartskip and Complex QA-GPT Rubrics
Breeze through conversations and skip to the exact moment the agent's screen changes. QA-GPT now supports dynamic assignment of questions as well as compound questions to fit every use-case.
More and better models
Major AI improvements now bring 20% more accurate smart summaries and multiple QA-GPT AI models tailored for different questions on your scorecard.
iCSAT
Get an AI-generated CSAT for every conversation! iCSAT uses a combination of customer effort, resolution, and sentiment to accurately assess customer satisfaction.
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