Why choose Level AI over Cresta?
In the realm of contact center technology, where Cresta limits its expertise to Agent Assist, Level AI stands out with its comprehensive QMS package.
Elevate your contact center by upgrading from Cresta’s basic QA and error-prone keyword-based AI to Level AI’s advanced analytics, automated QA, and comprehensive voice of customer and agent support.
Explore the #1 Cresta alternative today!
The results with Level AI
How Level AI Compares To Cresta
Trusted by customer service leaders across the world
What people are saying about Level AI
Level AI satisfies the requirements for GPDR, HIPAA, and PCI compliance
Frequently asked questions
Cresta’s focus is Real Time Agent Assist. The tool also provides a QA suit but it misses essential features like auto-scoring and auto-tagging crucial conversation moments.
Level AI is known for its comprehensive Quality Management System (QMS) package, while Cresta AI focuses on Cresta Agent Assist. This fundamental difference allows Level AI to provide a broader range of solutions.
Level AI offers advanced analytics, automated QA, and a holistic voice of customer and agent support. These features provide enhanced capabilities compared to Cresta’s basic QA and keyword-based AI.
It depends on your CRM tool. Cresta software is designed to integrate with popular CRM and contact center platforms.
The Competitive arena of Cresta has a diverse set of Contenders. Newer entrants, such as
Other vendors from a 2013 vintage:
In the league of older vendors:
- Uniphore, a Conversational Service Automation software that relies on age-old word cloud-based technology for business insights
- CallMiner
With the rise and power of generative AI and Large Language Models, when choosing a conversation intelligence, contact center performance management, agent assist or quality assurance monitoring platform your #1 criteria to look for is the quality of underlying AI since this is the engine that will provide the automation and effectiveness of the solution. Want to learn more contact center AI, and what makes for good AI? Download this great resource: “How to evaluate AI for your contact center.”
Cresta reviews include both positive and negative feedback from users, with some expressing satisfaction and others encountering issues with the product & mentioning that their implementation was delayed by more than 5 months because they were not satisfied with Cresta’s ability to tag scenarios accurately in real-time.
