Level AI's Contact Center Partnerships

100% COVERAGE, FULLY AUTOMATED

Level AI integrates with most major contact center platforms to deliver accurate real-time assistance for agents, a personalized coaching platform, and 100% coverage QA tools.


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Level AI call center integrations

What Our Customers Are Saying About Us

Customer Support and Telephony Platforms We Support

Some of the customer support and telephony systems we integrate with include: Zendesk, Five9, Freshworks, Kustomer, Vonage, Twilio, Amazon Connect, Ujet, Talkdesk, Genesys, LivePerson, LiveChat, and Dialpad.

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Augmented QA For All Conversations

Provide teams with tools to make them 5X more efficient and 20X more accurate at evaluating support conversations. Level AI’s revolutionary QA-GPT enables QA teams to instantly analyze 100% of support conversations, evaluate agent performance, and provide valuable insights to help agents improve their customer service quality.

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Advanced Analytics

Deliver actionable insights into existing contact center data with personal, integrated dashboards for agents, QA, and team leaders. Generate custom queries and reports highlighting key metrics from agent performance and team efficiency, to valuable business insights for product teams, compliance teams, and more.

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Real-Time Agent Assist

Scale your contact center without sacrificing agent performance and reduce agent churn by 30%. Level AI’s real-time Agent Assist module offers new and trained agents the right course of action while they’re conversing with customers. Semantic intelligence understands customer intent unlike the keyword based models of competitors and presents the right solution after scouring through all available knowledge repositories. Make agents faster, more efficient, and more accurate from day one.


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Data Security

At Level AI, we take your data very seriously. All voice and chat communications with your customers are TLS encrypted. Level AI also Satisfies The Requirements For GDPR, HIPAA, SOC 2, And PCI Compliance
Gives you and your customer service team super powers

Trusted by customer service leaders across the world

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Next level AI for customer intelligence and service automation.

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Improve service quality and CX with Gen AI.
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Accelerate agent productivity and retention.
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Actionable business insights from every conversation.
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Augment your agent and QA team performance with a customer intelligence system for the modern contact center.

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