Level AI's Contact Center Partnerships
100% COVERAGE, FULLY AUTOMATED
Level AI integrates with most major contact center platforms to deliver accurate real-time assistance for agents, a personalized coaching platform, and 100% coverage QA tools.
What Our Customers Are Saying About Us
Customer Support and Telephony Platforms We Support
Some of the customer support and telephony systems we integrate with include: Zendesk, Five9, Freshworks, Kustomer, Vonage, Twilio, Amazon Connect, Ujet, Talkdesk, Genesys, LivePerson, LiveChat, and Dialpad.
Augmented QA For All Conversations
Provide teams with tools to make them 5X more efficient and 20X more accurate at evaluating support conversations. Level AI’s revolutionary QA-GPT enables QA teams to instantly analyze 100% of support conversations, evaluate agent performance, and provide valuable insights to help agents improve their customer service quality.
Advanced Analytics
Deliver actionable insights into existing contact center data with personal, integrated dashboards for agents, QA, and team leaders. Generate custom queries and reports highlighting key metrics from agent performance and team efficiency, to valuable business insights for product teams, compliance teams, and more.
Real-Time Agent Assist
Scale your contact center without sacrificing agent performance and reduce agent churn by 30%. Level AI’s real-time Agent Assist module offers new and trained agents the right course of action while they’re conversing with customers. Semantic intelligence understands customer intent unlike the keyword based models of competitors and presents the right solution after scouring through all available knowledge repositories. Make agents faster, more efficient, and more accurate from day one.
Data Security
Trusted by customer service leaders across the world
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Next level AI for customer intelligence and service automation.
