Why choose Level AI over Observe AI?
Observe AI’s legacy AI can’t compete with Level AI’s. Our platform is built on the most advanced semantic and generative AI, offering you actionable insights in real time, trustworthy auto-QA, and more.
If you’re looking for a contact center conversational intelligence provider that’s easy to set up, consistently accurate, and always learning from your conversations, schedule a demo today!
Trusted by customer service leaders across the world
How Level AI Compares To Observe AI
Learn why call center leadership chooses Level AI to reduce agent ramp up time, increase actionable insights across calls, and overall improve their visibility into agent performance and the voice of the customer.
The results with Level AI
Customer Experience Intelligence and Automation
Say Goodbye to Manual Scoring
No more listening to hours of calls to understand how your agents are performing.
We offer near 100% QA coverage, fully automated across all your customer calls, chats, and emails.
Turn Conversations into Actionable Insights
Level AI analyzes your conversations for actionable insights related to CX, product, and more.
Integrate with your favorite analytics tools and create custom reports based on your company’s goals.
Optimize Your Agent Coaching
Level AI identifies the teams, agents, and conversations that need your attention.
Manage coaching sessions in one place, and share feedback with the click of a button.
Unlock the Voice of the Customer
Understand customer concerns in real time before they escalate.
Discover hidden trends and emerging themes by mining 100% of your customer interactions.
Level AI satisfies the requirements for GPDR, HIPAA, and PCI compliance
What people are saying about Level AI
Frequently asked questions
Observe AI is a technology platform that specializes in call center analytics and customer service optimization. It leverages artificial intelligence (AI) and natural language processing (NLP) to analyze and extract valuable insights from customer service phone calls in real-time. Observe AI was funded in 2017.
Observe AI is an advanced call center analytics platform powered by artificial intelligence (AI). It works by analyzing recorded customer service calls, transcribing them, and using natural language processing (NLP) to extract valuable insights and data from these interactions. This helps businesses gain a deeper understanding of customer needs and agent performance.
Observe AI offers ROI based pricing. It is crucial to understand the promised ROI and maintain a level of skepticism on every promise made.
While Observe AI offers numerous benefits, it’s essential to consider potential limitations. These may include the initial cost of implementation and training, the need for ongoing maintenance, and the requirement for high-quality call recordings for accurate analysis.
AI, like any technology, is not infallible. While Observe AI strives for accuracy, there can be instances where it may misinterpret or miss specific nuances in call interactions. To mitigate this, we encourage human oversight and continuous refinement of the AI training phrases.
Integrating new technology can sometimes lead to technical challenges or disruptions. Observe AI is designed to minimize these issues through careful planning and support during the integration process. However, it’s essential to be prepared for potential adjustments and ensure that the integration is executed smoothly.
Observe AI has many competitors.
The main one being Level AI, the Gartner’s choice backed by top tier venture firm Battery Ventures.
Other vendors from a 2013 vintage:
Older players such as
And the incumbent (funded in 2002) with a legacy tech stack, CallMiner
With the rise and power of generative AI and Large Language Models, when choosing a conversation intelligence, contact center performance management, agent assist or quality assurance monitoring platform your #1 criteria to look for is the quality of underlying AI since this is the engine that will provide the automation and effectiveness of the solution. Want to learn more about contact center AI, and what makes for good AI? Download this great resource: “How to evaluate AI for your contact center.“
