Why choose Level AI over Uniphore?

Uniphore operates as a company focused on conversational automation technology. They offer software solutions for conversational analytics, conversational assistants, and conversational security. However, Uniphore’s capabilities are somewhat constrained in the field of QA analysis, with a significant portion of the setup being executed manually.

Uniphore utilizes its conversational AI technology to deliver contact center metrics. However, the software’s reliance on word cloud technology results in a shortfall of more profound understanding regarding the root causes behind those metrics.

It depends on your CRM tool. Uniphore is designed to integrate with popular CRM and contact center platforms.

Uniphore pricing depends upon the product suit that customers are offering to choose from. For e.g., Uniphore conversational ai has different pricing compared to Uniphore intelligence. However, the general cost is around $35 per agent + ~$1500 per integration + platform fees.

The Competitive arena of Uniphore has a diverse set of Contenders. Newer entrants such as

• Level AI, Gartner’s choice
• Observe AI

Other vendors from a 2013 vintage:

• Tethr
• MaestroQA, a call center quality assurance company that is still figuring out its AI strategy

In the league of older vendors:

• Playvox, a lightweight software solution for small-medium-sized businesses (SMB),capturing customer interactions from text-based channels only like email and chat support
• CallMiner

With the rise and power of generative AI and Large Language Models, when choosing a conversation intelligence, contact center performance management, agent assist or quality assurance monitoring platform your #1 criteria to look for is the quality of underlying AI since this is the engine that will provide the automation and effectiveness of the solution. Want to learn more contact center AI, and what makes for good AI? Download this great resource: “How to evaluate AI for your contact center.”