Forrester: How To Evaluate AI for Modern Contact Centers

Learn the framework to evaluate AI for customer service contact centers as well as the latest technology trends seen by Level AI and a guest analyst from Forrester.

Join the contact center trends webinar anytime with on-demand access!

Here’s what you’ll learn:​


  • How to cut through the buzzwords and identify state-of-the-art technology, not legacy systems disguised as artificial intelligence.
  • Evolving trends of machines able to understand human language.
  • What each AI for customer service actually means for your QA teams, agents, and customer support outcomes.

Featured Speakers

Ashish Nagar

Level AI | Founder & CEO

Ashish is the Founder and CEO of Level AI. Prior to Level AI, Ashish was a lead Product Manager on Amazon Alexa’s Conversational AI team.

Christina McAllister (Guest Speaker)

Forrester | Senior Analyst

Christina is a Senior Analyst at Forrester helping customer service and CX leaders transform their strategies and capabilities in the age of the customer. Her research focuses on the technologies that enable and augment the customer service agent in today’s digital-first world.

Give your Quality Assurance Team the Superpowers they Deserve

How To Evaluate AI for Modern Contact Centers