Five9 CX Summit 2022: Everything You Need to Know

Level AI is excited to be sponsoring Five9 CX Summit, taking place August 9th to 11th at the Aria Resort & Casino in Las Vegas, and will demonstrate its contact center software in the CX Hub at the event. 

For everyone attending or thinking of attending, we’re about to cover everything you need to know.

Five9 CX Summit is the #1 cloud contact center conference dedicated to making CX work for real life. The event itself is fantastic, but it’s all about the people, as well as all the new and existing connections that will be made.

And by the look of this year’s Five9 CX Summit sponsors list, just about all of the big players in the contact center software space are going to be there.

You can learn more about the event, including how to register, here.

So, what is Level AI going to be up to at Five9 CX Summit?

If you’ve met the Level AI team at previous conferences, you know we’re a fun group and that we try to have something to offer everyone.

So, if you’re attending, we welcome you to stop by our booth, meet the team, and see how Level AI is using advanced conversational intelligence to deliver the next generation of contact center platforms to quality assurance (QA) teams and customer support agents.

Additionally, we’ll be raffling off a $400 gift card to Air BnB to those who drop by and demo the Level AI platform!

For those of you not attending, let’s dive into what you may have learned about Five9 and Level AI.

Five9 Interview with Level AI CEO

The Five9 CX Summit isn’t the first time we’ve partnered up at a conference with Five9, and it won’t be the last. 

Earlier this year, we recorded the following, super educational video, featuring Level AI’s CEO, Ashish Nagar, and Five9’s Director of Technical Marketing, Erin Wilson.

Watch and listen as the two discuss:

• Understanding VoC (voice of the customer)
• How to measure improvements to the contact center
• The future of next-generation customer experience

A big thanks to our wonderful partners at Five9 for the opportunity to share how advanced conversational intelligence is redefining what’s possible for quality assurance teams and customer support agents.

The Level AI and Five9 Integration

Level AI is a proud partner and accredited software vendor of Five9

Level AI’s integration with Five9 enables contact center teams to deliver a high-quality customer experience through AI-powered quality assurance and analytics. 

Level AI uses advanced conversational intelligence to deliver the next generation of contact center platforms to QA teams and customer support agents. Our semantic intelligence engine focuses on intent in conversations and drives quality assurance, coaching, advanced analytics, and real-time agent assistance for omnichannel contact centers. 

Integrating Five9 with Level AI empowers agents, contact center leaders, and the entire business to better understand their customers and deliver the best customer experience.

The Five9 platform facilitates billions of call minutes annually and provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results.

By integrating with Level AI, QA teams who are using Five9’s Cloud Contact Center software will have access to a wide range of quality assurance tools that use AI to accurately tag key moments in all support conversations, evaluate agent performance, and provide agent feedback.

Lastly, Level AI is excited to announce that our integration with Five9 VoiceStream is set to launch at the end of August 2022. 

Here’s what Scott Black of Five9 had to say about its partnership with Level AI:

“We’re excited to partner with Level AI and give Five9 customers the ability to leverage their semantic intelligence for quality assurance and real-time agent coaching. These solutions, coupled with Five9 VoiceStream, will increase agent efficiency and improve customer outcomes.”

Scott Black, RVP, Business Development at Five9

Level AI is now available on the Five9 CX Marketplace and can be easily integrated with the Five9 Intelligent Cloud Contact Center. 

Why Choose Level AI for Your Contact Center? 

When it comes to contact center platforms for QA teams or support agents, there are a lot of options out there. Additionally, it can be hard to identify what makes each platform different from the next.

Many solutions claim to have “AI” capabilities, but when you start looking below the surface, you’ll find that one platform’s AI can be far superior to another’s. That’s why we recording an in-depth webinar on how to evaluate AI for modern contact centers, featuring a guest analyst from Forrester.

So, what sets Level AI apart from the other options on the market?

• 5X faster case selection and reviews for QA teams: Automatically surface your most important interactions, tag conversations by category, highlight key moments, and automate conversation scoring.
• 2X more accurate conversational intelligence: Keyword-based (NLP) systems are outdated and inaccurate. Upgrade to a conversation intelligence engine that understands customer intent via NLU.
• Accelerate agent growth and reduce agent turnover: Enable autonomous learning for agents via AI-powered coaching, unlock new performance insights with Agent Screen Recording and improve contact center agent experience.
• 100% coverage across voice calls, email, SMS, and chat: Automate QA monitoring and say goodbye to less than 10% of agent calls being evaluated. Level AI allows you to automatically score all agent conversations based on your rubrics.

To learn more about how Level AI can superpower your QA team and contact center agents, request a demo with one of our team members today.

Or, drop by our booth at Five9 CX Summit in Las Vegas, August 9th to 11th! We can’t wait to see all the new and familiar faces!