Webinar November 7, 2023 The death of the survey: How Generative AI is reshaping Voice of the Customer programs Virtual View Event
Webinar November 16, 2023 From Ordinary to Extraordinary QA: How to Leverage AI Technology in Call Center QA, An in Depth Fireside Chat with Samantha Nelson, VP of Contact Center at Telarus Virtual View Event
Webinar October 5, 2023 Unveiling the Future of Customer Experience: Humanizing AI with Level AI & Vista Virtual View Event
Webinar August 23, 2023 Demystifying GenAI: Separating Fact from Fiction in Contact Center Technology Virtual View Event
Webinar August 9, 2023 Mastering QA Excellence: Unveiling First 100%-Automated QA Solution Virtual View Event
Webinar July 26, 2023 How Canada’s Largest Fundraiser, Globalfaces, Unleashed Next Level AI to Transform and Scale QA Programs to 100% Virtual View Event
Webinar April 12, 2023 Predicting the Future: Contact Centers in the Age of GPT Models Virtual View Event
Speaking March 19, 2023 Customer Experience & Contact Center Forum The Biltmore Miami, Coral Gables, FL View Event