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Blog Posts
- Top 7 Call Center Agent Monitoring Software in 2025
- Beyond Bots: Rethinking CX Transformation with AI
- 9 Proven Ways to Improve QA in Your Call Center
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- An In-Depth Guide to Call Center Sentiment Analysis
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- 9 Best Voice of Customer (VoC) Tools for CX & Marketing Teams
- Top 7 Contact Center Automation Tools for 2025
- Top 6 AI Tools for Customer Support (with Examples of Outcomes)
- 7 Ways to Boost Call Center Efficiency in 2025
- Customer Satisfaction Software: 12 Top Products
- Why Decision Trees Are Dead: The Agentic AI Approach to CX Automation
- How Call Centers Can Leverage Voice & Speech Analytics
- AI in Customer Service: Why You Should be Using It Today
- What is Contact Center as a Service (CCaaS)?
- How Conversational AI Can Help Organizations Mitigate Contact Center Compliance Risks
- Level AI, which provides call center automation software, raises $20M
- Five Things To Consider When Modernizing Your Call Center, featuring Forrester Senior Analyst Christina McAllister
- What Is Call Center Shrinkage?
- Enhancing Contact Center Efficiency and Customer Experience with Stereo Call Recordings
- 3 Ways AI-powered Insights Can Improve Your Call Center Performance
- COVID-19 Emergency Unemployment Helpline: First Look
- The Future of VoC Programs: Insights & Predictions for 2024 and Beyond with Forrester
- Complete Guide: What Is Contact Center Quality Management and How to Add AI
- Why AI Gives Call Center Leaders Business Advantage
- Five9 CX Summit 2022: Everything You Need to Know
- What Is Natural Language Understanding (NLU)?
- Living Large with AI: The Rise of Large Language Models (LLMs)
- Customer Experience Manager Job Description
- Level AI Welcomes Matt Weil as New Chief Revenue Officer
- How Companies Can Blend AI and Human Expertise for Superior Customer Service
- The Origins of Level AI: Improving Contact Center Call Categorization
- The 5 Benefits of AI-Driven Contact Center Quality Assurance
- Are You Losing Customers Without Knowing It? The Hidden Costs of Poor QA
- Revolutionizing Quality Assurance and Boosting ROI: The Key to AI Chatbot and IVR Optimization
- How to Recognize and Reward Contact Center Agents for Outstanding Performance
- How To Recession-Proof Your Contact Center
- Top Call Center QA Challenges & How To Overcome Them with AI
- B2B Tech Company Reduces Customer Support Team’s Average Handling Time (AHT) by 50%
- Financial services company increases product adoption with conversation insights
- Generative AI essentials for CX leaders
- Quality Assurance for World Class Customer Service
- How To Achieve Revenue Growth By Using AI Solutions at the Contact Center
- Top Strategic Initiatives for Healthcare Contact Centers in 2024
- 5 Bulletproof Ways to Improve CSAT Score in Your Contact Center
- What is Workforce Optimization Software, and Why Do You Need it?
- Conversational AI: The Future of Customer Service
- Call Center Quality Assurance Job Description
- Revolutionize Your Sales Process with AI: Best Practices, Key Metrics and Compliance Monitoring
- What is VoC (Voice of the Customer)?
- What we look for in our teammates
- Enterprise Achieves High-Quality Customer Service With Improved BPO Management
- Home Security Company Boosts Sales Conversion by Identifying Closed-Won Conversation Patterns
- With Strong Momentum and a New Suite of Customer Service Productivity Features, Level AI Raises $20 Million in Funding
- How Call Center Screen Recording Can Solve Your Compliance & Process Adherence Challenges
- A glimpse into the future: OpenAI's GPT-3
- What Is Automatic Speech Recognition (ASR)?
- Beyond Surveys: How Level AI Is Reshaping Voice of the Customer Programs with Generative AI
- Building Enterprise-Ready Generative AI: Level AI’s Journey in Generative AI Excellence
- Four Questions CX Leaders Should Ask to Evaluate Customer Experience Management Solutions
- 3 Key Metrics QA Managers Should Track to Improve CSAT Scores
- 5 Traits in Call Center Quality Assurance Managers that Drive Great Customer Service
- Turnaround Time: How to Turn Your Customer Dissatisfaction Score Into Positive Business
- Best Practices for QA Scorecards in Customer Service for Collections Industry
- Build a Customer Experience Strategy to Harness the Power of Customer Data
- Working together when you're oceans apart
- Top 10 Essentials for Effective Customer Service Coaching
- No More Silos: AI, Digital Transformation, and CX Intertwined
- Identify Key Elements of a Conversation using Metric Tags
- Bulldozers > Shovels > Spoons | The Perspective Towards AI
- Service Swarming: Combining AI and Human Talent for Optimized Contact Center Communications
- Call Center Coaching: What it Is and Why it Matters
- Level AI Launches Agent Screen Recording to Help Contact Centers Identify and Bridge Knowledge Gaps
- From Onboarding to Optimization: 7 Ways Level AI’s Conversation Library Empowers Customer-Centric Teams
- Six Ways to Lose a Customer in 2023: How AI Can Help You Avoid These Contact Center Pitfalls and Never Lose a Customer Again
- How the enterprise can thrive with AI and company data
- Here Are 4 Ways to Effectively Coach Your Call Center Agents
- Top 5 Workforce Optimization Software Solutions for Call Centers in 2023
- 5 Best Practices for Voice of the Customer Programs
- FDCPA: What Every Collections Agent Needs to Know
- 6 Ways to Stop Rampant Agent Turnover in Your Call Center
- Why VoC Programs Fail to Cultivate Customer Obsession
- 5 Ways Screen Recording Solution Boosts Your Customer Support
- The future of customer experience management with Level AI’s Generative AI-powered Voice of the Customer Insights
- Announcing Level AI’s Series A Fundraise
- The future of QA is here, meet QA-GPT
- Level AI Introduces the Future of Customer Service With First-of-its-Kind Generative AI Solution, AgentGPT
- The ROI of CX in Banking: How to Build a Winning CX Strategy in Banking
- Why AI Could Change How Contact Center Staffing Is Calculated
- The Rise of AI in Debt Recovery
- How Knowledge of Customer Intent Can Serve as an Early Warning System for Businesses
- Level AI lands $13M Series A to build conversational intelligence for customer service
- Improving the Customer Experience with Artificial Intelligence and Machine Learning
- Level AI Debuts Generative AI Tech for Contact Centers: AgentGPT
- Setting Up Your Contact Center: A Step-by-Step Guide
- From Quality Insights to Call Center Excellence: The Role of AI in the Modern Contact Center
- Level AI Introduces the Future of Customer Service With Generative AI Solution, AgentGPT
- Top 7 Call Center Conferences And Trade Shows to Anticipate In 2024
- 5 REASONS TO INVEST IN AI FOR THE CONTACT CENTER
- Top 3 questions that customer service and support leaders are grappling with in 2024
- What Is Speech Analytics and How It Can Supercharge Your Contact Center
- Top Call Center Quality Assurance Software in 2022
- What are the limitations of current workforce management software for customer service teams?
- What Is Average Handle Time and How to Manage It with AI
- Automate call center quality assurance the right way
- 6 Contact Center Conversation Analytics Best Practices
- What is Customer Service – Redefining The Customer Service Experience?
- Will Chat and Voice Bots Rule the World? An Analysis of the Future of AI in Customer Interactions
- What Aspiring Chief Customer Officers (CCOs) Need to Know To Succeed
- Unlocking the Nuances of Customer Sentiment and Emotions with AI
- Navigating the Evolving Landscape of AI Security and Ethics
- Creating a Killer Call Center Agent Performance Scorecard
- Human AI Collaboration: Joining Forces with Artificial Intelligence
- 5 Moves CCOs Need to Make with AI for Contact Center Success
- Why Using Artificial Intelligence for Your Speech Analytics Is a Must
- Generative AI Essentials for Contact Center Leaders
- Level AI Launches With $15 Million in Funding to Make the Most of Every Customer Interaction
- Large Fintech Increases CSAT by 30% and Captures Unrealized Revenue by Uncovering Operational Issues
- What Is Generative AI and How Does it Apply to Customer Service and Call Centers?
- Insights from a Customer Service & Experience Leader About Growing A Successful Career in CS
- How Semantic Intelligence Can Transform Customer Experience for Modern Contact Centers
- How to Make Your Contact Center a Business Impact Center
- How to Improve Agent Performance using Contact Center Screen Recording
- Measuring Success With Contact Center Service Level Calculation
- How is Level AI the right choice for your financial services firm?
- Research-Based Reasons Why Multimodal and Omnichannel are Important
- 5 Key Considerations for Choosing the Right AI-Driven Contact Center Quality Assurance Software for Your Business
- What is Conversation Intelligence? 4 Ways It Empowers Call Centers
- Conquering Complex Calls with Agent Assist: Real-Time AI Solutions for Every Agent
- Level AI named a Cool Vendor in the 2023 Gartner® Cool Vendors™ in Customer Service and Support Technology report
- 5 Ways to Improve FCR (First Call Resolution)
- Top Priorities for Customer Service and Support Leaders in 2024
- 4 Ways to Celebrate and Support Women Working in CX During #IWD2023 and All Year Round
- Level AI’s Sentiment, Customer Effort, and QA Insta-Scoring: A Comprehensive Insight into Conversations
- The Complete Guide to After Call Work: Definition & Top Tips to Reduce it
- Level AI’s Sentiment Analysis: Generative AI for Understanding Human Emotions and Customer Satisfaction
- Loving AI at the Contact Center This Valentine’s Day 2023
- Reshape collections at your contact center with Level AI
- Leveling Up with AI: A Look Ahead for Contact Center Leaders
- Ashish Nagar, CEO of Level AI: $35 Million Raised to Power Contact Centers of the Future
- Meeting the Challenges of Today's Contact Centers: The Power of Level AI
- Smart Skip: Evaluate faster by skipping to key moments on screen recordings
- Supercharge Your Agent Assist Function With FAQs
- Is Your Call Center Stuck in the Stone Age? Modernizing QA for the AI Era
- Level AI Secures $39.4 Million Series C Funding to Transform Customer Experience Intelligence
- The Future of the Call Center: Predictions for 2024 and Beyond
- A Detailed Guide to Customer Sentiment Analysis
- 8 Best Call Center Voice & Speech Recognition Software
- 6 Best Call Center Analytics Software (2025 Comparison)
- Speech Analytics Software: In-Depth Comparison of 7 Options
- 6 Best Conversational Intelligence Software for Sales & CX
- 5 Best Automated Quality Management Software in 2025
- Real-Time Agent Assist: Features, Advantages & 7 Alternatives
- Level AI Launches Naviant: The Future of AI Virtual Agents for Customer Experience
- 9 Best Customer Experience Analytics Solutions
- Medallia vs Qualtrics vs Level AI for Improving Customer Experience
- Call Center Analytics Dashboard: Examples & Why They Matter
- 8 Customer Analytics Use Cases to Turn Conversations Into Actionable Data
- Empathy First, Automation Second: Level AI’s Philosophy on Customer Interactions
- 8 Best Call Quality Monitoring Tools for Customer Support
- Call Center Real-Time Reporting: Tools, Metrics & Methods
- 10 Best Voice of Customer Software in 2025
- Top 10 AI Tools for Customer Service (By Use Case)
- A Guide to Customer Interaction Analytics
- Qualtrics vs SurveyMonkey vs Level AI: Which is Best?
- Verint Competitors: Detailed Analysis of the Top 6 Alternatives
- AI Speech Analytics for Contact Centers: In-Depth Guide
- Takeaways from Consero - Revolutionizing Customer Interactions: AI's Role in Modern Contact Centers
- Real-Time Speech Analytics: In-Depth Review and 3 Options
- The Right Mix: How Human + AI Drives Real CX Transformation
- 9 Call Center Tracking System Software Options
- Top 7 Conversation Analytics Software for Customer Service & Sales Teams
- 8 Top SurveyMonkey Alternatives for 2025
- Level AI Recognized as a Pioneer in the CMP Research Prism for Customer Analytics!
- 8 Best Customer Analytics Software for CX and Product Teams
- Top 7 Contact Center AI Solutions in 2025
- 6 Best Call Center Recording Solutions in 2025
- 8 AI Use Cases in Contact Centers: Benefits, How to Guide & Examples
- Call Monitoring Software: 3 Key Factors to Consider with Examples
- The Power of One: Why a Unified CX Platform is the Future of Customer Experience
- Scale Without Sacrifice: How Automation Drives Smarter CX
- Call Center Performance Management Software: Top 7 Options
- 10 Best Sentiment Analysis Tools in 2025 (By Use Case)
- How Speech-to-Text Transcription Works
- Meet LevelAI's Virtual Agent: Elevating Customer Experience with Agentic AI
- Top 6 AI Customer Service Agent Platforms for Automated Support
Events
- Scaling Quality Assurance with Level AI: How Kastle Systems Transformed QA & Agent Performance
- CCW Orlando: Exclusive Executive Dinner
- Unveiling the Future: Key Insights from the 2024 State of the Contact Center Survey
- Demystifying GenAI: Separating fact from fiction in contact center technology!
- Consero Customer Experience & Contact Center Forum
- CCW (Customer Contact Week) 2023
- QATC Quality Assurance & Training Connection
- Mastering QA Excellence: Unveiling First 100%-Automated QA Solution – On Demand Webinar
- Unveiling the Future of Customer Experience: Humanizing AI with Level AI & Vista
- CVx Channel Vision Expo
- Reshaping Call Centers in Finance: Unleashing Efficiency through Cutting-Edge Automation featuring Bakkt
- QATC Annual Conference
- Consero Customer Experience & Contact Center Forum
- Enterprise Connect
- How Canada’s Largest Fundraiser, Globalfaces Unleashed Next Level AI to Transform and Scale QA Programs to 100%
- Five9 SKO
- Consero 2024: Building a Scalable VoC Program for Continuous Improvement
- Five9: CX Summit
- Mastering Complex Calls with Manager/Agent Assist: Live Q&A
- Contact Center Executive Forum Speaking Engagement
- Five9 SKO 2023
- The death of the survey: How Generative AI is reshaping Voice of the Customer programs
- Predicting the Future: Contact Centers in the Age of GPT Models
- ITEXPO 2023
- SOCAP 2022 Symposium
- Dive deeper into your contact center data with the power of Level AI’s analytics module!
- Elevating Customer Delight: Using Technology to Enhance Customer Service with ezCater
- SUMO Annual Invitational Golf Tournament
- From Ordinary to Extraordinary QA: How to Leverage AI Technology in Call Center QA
- CCW (Customer Contact Week)
- Channel Partners Conference & Expo
- Contact IO
- Transform Your Contact Center with AI: Join the Level AI Demo Webinar
- Customer Experience & Contact Center Forum
- Build vs. Partner vs. Buy: How to choose the right AI strategy for your contact center
- Discover New Search and Access Management Features in Level AI
- Call and Contact Center Expo 2
- Customer Contact Week
- Forrester: How To Evaluate AI for Modern Contact Centers
- DeepSeek and Beyond: Revolutionizing CX with Next-Gen AI Models
- Empower Agents & Delight Customers with AgentGPT: Our ChatGPT-Like Experience for Contact Centers
- Perfectly Calibrate your QA evaluations with Level AI
- Inferred-CSAT (iCSAT): A Revolutionary Way to Measure and Improve Customer Satisfaction
- The Rise of Agentic AI: Revolutionizing Customer Experience
- Human + AI: Building the Next-Gen Contact Center
- Level AI Virtual Summit 2025: Transform Customer Intelligence
- The Future of AI in CX: Priorities, Use Cases and Business Impact
- Level Up 2025 | AI-Powered CX, Training, Demos & Networking
Case Studies
- Revolutionizing QA and Customer Sentiment Analysis with Level AI: The Case Study of a Global Trading Company
- Transforming Health and Wellness Customer Support: A Level AI Case Study
- Raising the Bar in Customer Service with Level AI: The Case Study of a Financial Services Firm
- How A Multinational Design and Marketing Firm Transformed Their Contact Center Operations Saving Over $30 Million in under a year
- How a large charter bus company leveraged AI to drive contact center operational excellence and disrupt the charter vehicle industry
- An Online Retailer’s Journey to Improved Customer Experience: Choosing Level AI for Contact Center Intelligence
- Unlocking the Power of AI in Contact Center Operations: A Conversation with QuinStreet
- Empowering Quality Assurance with Level AI: A Case Study of a Consumer Services Pioneer
- A Paradigm Shift in Contact Center QA: A Case Study of an E-commerce Powerhouse
- Level AI Transformed Contact Center Operations to Uncover Customer Insights for an Insurance Provider
- Contact Center Provider for Leading Financial Institutions Saves Millions with Level AI’s VoC Insights
- Revolutionizing Customer Support in Real Estate: A Case Study on AI-Driven Transformation
- Globalfaces Unleashes Next Level AI to Revolutionize Global Charitable Fundraising
- Streamlining Payments with Deep Generative AI Insights
- Elevating Customer Support Efficiency in E-commerce with Level AI
- Transforming Customer Experience with AI-Powered Insights from Level AI
- Learn How Kastle Systems Revolutionized Quality Assurance with Level AI
- Transforming Customer Support with Data-Driven Insights: A Case Study of an Online Restaurant Reservation Platform
- Mastering Complex Calls: How ezCater Enhanced Customer Service with AI-Powered Tools
