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Extra Space Storage drives growth and saves thousands of hours with Level AI

Purple Innovation uncovers critical customer insights in hours instead of weeks

Spreadsheet challenges to AI excellence: How Level AI cut QA & coaching effort by 80% for VistaPrint

Feelings to facts: How Smartsheet drove a 12% iCSAT boost & 60% efficiency with Level AI

Topcon scales support with Level AI by turning their knowledge base into a real‑time, AI‑powered resolution engine

AI-powered quality, people-centered service: Via Transportation’ success story with Level AI

Ollie Pets achieves 90% QA coverage with Level AI's AI-powered VoC & Auto QA

Scaling solar success: How Sungage Financial amplified service with Level AI

The Empyrean edge: Driving efficiency and empathy in benefit administration with Level AI

Transforming customer experience with AI-powered insights from Level AI

Mastering complex calls: How ezCater enhanced customer service with AI-powered tools

Contact center provider for leading financial institutions saves millions with Level AI’s VoC insights

Streamlining payments with deep generative AI insights

Level AI transformed contact center operations to uncover customer insights for an insurance provider

Revolutionizing QA and customer sentiment analysis with Level AI: the case study of a global trading company

Raising the bar in customer service with Level AI: the case study of a financial services firm

Empowering quality assurance with Level AI: a case study of a consumer services pioneer

A paradigm shift in contact center QA: a case study of an e-commerce powerhouse

Transforming health and wellness customer support: a Level AI case study

An online retailer’s journey to improved customer experience: choosing Level AI for contact center intelligence

Unlocking the power of AI in contact center operations: a conversation with QuinStreet

How a multinational design and marketing firm transformed their contact center operations saving over $30 million in under a year

How a large charter bus company leveraged AI to drive contact center operational excellence and disrupt the charter vehicle industry

Globalfaces unleashes next level AI to revolutionize global charitable fundraising

Blog

Build Your Own Worker is here

AI Hallucinations Explained: Why They Occur and How to Mitigate Them in the Agentic AI Era

8 Customer Experience Trends You Need to Know for 2026

Call Center Integrations: A CX Leader's Checklist for Pressure-Testing Every Vendor

The Conversation Lab: What it costs when customers have to say it twice

Level AI names James Manno Chief Revenue Officer to scale enterprise customer operations AI platform

Making AI reliable for enterprise-grade CX with Level AI's real-time agent harness architecture

The 5 benefits of ai-driven contact center quality assurance

7 call center recording software in 2026: top solutions, features, and how to choose

How Empyrean brings client trends to the table in 30 seconds with Level AI workers

Top 8 contact center automation tools to improve customer experiences (2026)

How Extra Space Storage cut coaching prep down to minutes with Level AI's AI Workers

8 best practices for call center quality assurance

How Level AI solves modern call center challenges in 2026

Why modern call centers use screen recording for compliance monitoring

6 ways screen recording solution boosts your customer support

9 better SurveyMonkey alternatives to use in 2026 (free and paid)

8 best conversation analytics software: our top picks for 2026

How Smartsheet runs CX on customer truth instead of opinions

12 best agent coaching software platforms for 2026

12 best customer satisfaction software & CSAT survey tools in 2026

9 top call quality monitoring tools for support teams in 2026

8 best real-time agent assist software for contact centers in 2026

Call center performance management software: top 7 options

9 best practices for improving call center efficiency in 2026

Top 5 AI quality management software for contact centers in 2026

Meet the team behind your team

Q1 2026: 8 releases from last quarter for accountable CX

Releasing our parallel multi-modal architecture for virtual agents: the new standard for human-quality AI

The Conversation Lab: Does agent empathy move customer satisfaction?

8 best AI voice agents for healthcare in 2026: use cases & real examples

How to monitor call center performance? 9 best practices to implement in 2026

7 best AI tools for customer support in 2026 (compared by features & use cases)

What breaks when your AI agent and your QA tool are separate systems?

AI in customer experience: 7 ways to improve every interaction

Four AI agent failure types that will not show up in your QA reports

What is automatic speech recognition? Explained with examples & use cases

The failures hiding inside your AI agent containment numbers (and how to fix them)

Why AI deployment in healthcare takes 6-12 months and how to fix it

We compared 8 best conversational intelligence software in 2026

Building a resilient voice authentication strategy for 2026

Where to find Level AI on the road

Why siloed automation at healthcare contact centers fails at patient care

Level AI welcomes Rob Dwyer as the industry's first CX Executive in Residence

The risks of AI in healthcare (and what purpose-built AI actually looks like)

Why banking AI pilots never end and how CUs can launch in weeks

Top benefits of AI virtual agents for enterprise teams + real use cases

Recognizing the heroes of CX industry

The AI contact center revolution is here but, most companies are getting it wrong

The contact center software buyer's guide

10 best AI voice agents for CX in 2026 (tested & compared)

Virtual agent vs chatbot: pros, cons, and key differences

What healthcare contact centers get wrong about staffing (and what it's costing them)

The case for operational control: building member trust through predictable AI

How credit unions can improve member experience: 6 key trends

Why read-only chatbots are creating more work for credit union and regional bank contact centers

Why routing members is costing you more than you think

Top 7 AI customer service agent platforms for automated support in 2026

Exploring AI agent examples & use cases that transform customer experience

What is customer experience automation? The ultimate guide for enterprise CX in 2026

The CX leader’s virtual agent playbook: 7 questions for navigating the AI shift

Safeguarding your virtual agent against malicious attacks

The cost of waiting: why every month without a "learning loop" is compounding loss

Level AI partners with Assembled

From insights to action: the accelerated path to voice automation

The silent divide: why some CX teams are scaling automation and others are stuck in pilots

Better together: Pioneer in 2 CMP Research Prisms

The intelligence gap: why your virtual agent is a stranger to your team

Decoding observability in AI agents

Engineering trust and predictability in a virtual agent through an automated evaluation framework

The microsecond war: why you can’t build live AI agents on borrowed transcription

Bigger isn’t better: domain-specific Small Language Models (SLMs) in customer service for the win

Why high-performance voice agents require owning the voice stack

Siloed AI is a CX nightmare: why enterprise customer experience demands a full-stack AI architecture

Beyond the keyword: Level AI's intelligent path to answering customer queries

Eliminating the silence: how engineered low latency defines human-quality AI experiences

Voicebot customer service: features, comparisons & real-world benefits

Call center agent performance scorecard: what it is, why it matters & best practices

How to train your organization for the agentic AI era

AI virtual agent for CX teams: 6 use cases you should know

Designing AI agents that think clearly: why mental models matter more than prompts

7 best customer support quality assurance tools for 2025

Top 5 takeaways from LevelUp 2025 CX summit

Rethinking roles in CX: what changes when AI agents take the easy work

Future-proofing AI in CX: from experiments to scalable systems

Introducing Level AI’s new and updated Voice of Customer (VoC) 2.0

AT&T’s Deepak Sharma on why AI that feels like magic is AI that works

Notion's Emma Auscher on creating "everyday luxury" AI experiences

6 best practices for call center coaching

8 best call center quality assurance software in 2025

7 best chatbots for customer service in 2025

A guide to chatbot customer experience: benefits, features & examples

AI call analytics: a guide to choosing the right platform

How speech-to-text transcription works

10 best sentiment analysis tools in 2025 (by use case)

Scale without sacrifice: how automation drives smarter CX

5 best automated quality management software in 2025

The power of one: why a unified CX platform is the future of customer experience

What is Natural Language Understanding (NLU)? How it works + NLP vs NLG explained

6 best call center analytics software (2025 comparison)

Call center real-time reporting: tools, metrics & methods

10 best voice of customer software in 2025

Empathy first, automation second: Level AI’s philosophy on customer interactions

Top 7 contact center AI solutions in 2025

Why decision trees are dead: the agentic AI approach to CX automation

7 ways to boost call center efficiency in 2025

The right mix: how human + AI drives real CX transformation

5 bulletproof ways to improve CSAT score in your contact center

Beyond bots: rethinking CX transformation with AI

Meet Level AI's Virtual Agent: elevating customer experience with agentic AI

9 call center tracking system software options

8 customer analytics use cases to turn conversations into actionable data

Level AI launches AI Virtual Agent: the future of AI virtual agents for customer experience

9 proven ways to improve QA in your call center

Top 7 call center agent monitoring software in 2025

A detailed guide to customer sentiment analysis

How call centers can leverage voice & speech analytics

8 best call center voice & speech recognition software

What is average handle time and how to manage it with AI

Turnaround time: how to turn your customer dissatisfaction score into positive business

8 AI use cases in contact centers: benefits, how to guide & examples

Medallia vs Qualtrics vs Level AI for improving customer experience

Customer experience manager job description

Qualtrics vs SurveyMonkey vs Level AI: which is best?

Verint competitors: detailed analysis of the top 6 alternatives

Living large with AI: the rise of large language models (LLMs)

Human AI collaboration: joining forces with artificial intelligence

Complete guide: what is contact center quality management and how to add AI

What is generative AI and how does it apply to customer service and call centers?

What is call center shrinkage? Formula, benchmarks & how to reduce it

5 traits in call center quality assurance managers that drive great customer service

The complete guide to after call work: definition & top tips to reduce it

3 key metrics QA managers should track to improve CSAT scores

Improving the customer experience with artificial intelligence and machine learning

Top 10 AI tools for customer service (by use case)

Call center analytics dashboard: examples & why they matter

Call center quality assurance job description

9 best customer experience analytics solutions

An in-depth guide to call center sentiment analysis

A guide to customer interaction analytics

9 best Voice of Customer (VoC) tools for CX & marketing teams

AI speech analytics for contact centers: in-depth guide

Real-time speech analytics: in-depth review and 3 options

Takeaways from Consero - revolutionizing customer interactions: AI's role in modern contact centers

Call monitoring software: 3 key factors to consider with examples

Level AI welcomes Matt Weil as new Chief Revenue Officer

8 best customer analytics software for CX and product teams

Speech analytics software: in-depth comparison of 7 options

Level AI secures $39.4 million Series C funding to transform customer experience intelligence

FDCPA: what every collections agent needs to know

The rise of AI in debt recovery

Smart Skip: evaluate faster by skipping to key moments on screen recordings

How is Level AI the right choice for your financial services firm?

Top strategic initiatives for healthcare contact centers in 2024

The ROI of CX in banking: how to build a winning CX strategy in banking

Conquering complex calls with Agent Assist: real-time AI solutions for every agent

Reshape collections at your contact center with Level AI

The future of the call center: predictions for 2024 and beyond

Is your call center stuck in the Stone Age? Modernizing QA for the AI era

Are you losing customers without knowing it? The hidden costs of poor QA

Build a customer experience strategy to harness the power of customer data

Navigating the evolving landscape of AI security and ethics

Generative AI essentials for contact center leaders

Automate call center quality assurance the right way

5 best practices for voice of the customer programs

Four questions CX leaders should ask to evaluate customer experience management solutions

The future of VoC programs: insights & predictions for 2024 and beyond with Forrester

From onboarding to optimization: 7 ways level AI’s conversation library empowers customer-centric teams

What is VoC (Voice of the Customer)?

Generative AI essentials for CX leaders

Why VoC programs fail to cultivate customer obsession

Building enterprise-ready generative AI: Level AI’s journey in generative AI excellence

Insights from a customer service & experience leader about growing a successful career in CS

Beyond surveys: how Level AI is reshaping voice of the customer programs with generative AI

The future of customer experience management with Level AI’s generative AI-powered Voice of the Customer insights

How companies can blend AI and human expertise for superior customer service

Level AI’s sentiment analysis: generative AI for understanding human emotions and customer satisfaction

Level AI named a Cool Vendor in the 2023 Gartner® Cool Vendors™ in Customer Service and Support Technology report

5 key considerations for choosing the right AI-driven contact center quality assurance software for your business

Will chat and voice bots rule the world? An analysis of the future of AI in customer interactions

Enhancing contact center efficiency and customer experience with stereo call recordings

Top 10 essentials for effective customer service coaching

The future of QA is here, meet QA-GPT

Meeting the challenges of today's contact centers: the power of Level AI

Revolutionizing quality assurance and boosting ROI: the key to AI chatbot and IVR optimization

Level AI’s Sentiment, Customer Effort, and QA Insta-Scoring: a comprehensive insight into conversations

Revolutionize your sales process with AI: best practices, key metrics and compliance monitoring

Top priorities for customer service and support leaders in 2024

Best practices for QA scorecards in customer service for collections industry

Top 3 questions that customer service and support leaders are grappling with in 2024

What are the limitations of current workforce management software for customer service teams?

How knowledge of customer intent can serve as an early warning system for businesses

No more silos: AI, digital transformation, and CX intertwined

Why AI gives call center leaders business advantage

Research-based reasons why multimodal and omnichannel are important

Leveling up with AI: a look ahead for contact center leaders

5 moves ccos need to make with AI for contact center success

Why AI could change how contact center staffing is calculated

5 reasons to invest in AI for the contact center

Financial services company increases product adoption with conversation insights

4 ways to celebrate and support women working in CX during #IWD2023 and all year round

Measuring success with contact center service level calculation

Home security company boosts sales conversion by identifying closed-won conversation patterns

How the enterprise can thrive with AI and company data

What aspiring Chief Customer Officers (CCOs) need to know to succeed

Level AI introduces the future of customer service with first-of-its-kind generative AI solution, AgentGPT

Level AI debuts generative AI tech for contact centers: AgentGPT

Large fintech increases CSAT by 30% and captures unrealized revenue by uncovering operational issues

How to achieve revenue growth by using AI solutions at the contact center

Setting up your contact center: a step-by-step guide

Ashish Nagar, CEO of Level AI: $35 million raised to power contact centers of the future

Enterprise achieves high-quality customer service with improved BPO management

Loving AI at the contact center this Valentine’s Day 2023

B2B tech company reduces customer support team's average handling time (AHT) by 50%

How to make your contact center a business impact center

How conversational AI can help organizations mitigate contact center compliance risks

Service swarming: combining AI and human talent for optimized contact center communications

What is speech analytics and how it can supercharge your contact center

From quality insights to call center excellence: the role of AI in the modern contact center

Six ways to lose a customer in 2023: how AI can help you avoid these contact center pitfalls and never lose a customer again

How to recognize and reward contact center agents for outstanding performance

Top 5 workforce optimization software solutions for call centers in 2023

Conversational AI: the future of customer service

How to recession-proof your contact center

5 ways to improve FCR (first call resolution)

Why using artificial intelligence for your speech analytics is a must

What is conversation intelligence? 4 ways it empowers call centers

Five things to consider when modernizing your call center, featuring forrester senior analyst Christina McAllister

AI in customer service: why you should be using it today

How to improve agent performance using contact center screen recording

6 ways to stop rampant agent turnover in your call center

What is customer service; redefining the customer service experience?

Top 7 call center conferences and trade shows to anticipate in 2024

How semantic intelligence can transform customer experience for modern contact centers

Here are 4 ways to effectively coach your call center agents

3 ways AI-powered insights can improve your call center performance

Level AI, which provides call center automation software, raises $20M

Level AI introduces the future of customer service with generative AI solution, AgentGPT

The origins of Level AI: improving contact center call categorization

Level AI launches with $15 million in funding to make the most of every customer interaction

Bulldozers > shovels > spoons | the perspective towards AI

Identify key elements of a conversation using metric tags

Quality assurance for world class customer service

A glimpse into the future: OpenAI's GPT-3

Working together when you're oceans apart

What we look for in our teammates

COVID-19 emergency unemployment helpline: first look

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Exclusive Access: CMP Research Prism for Automated QA/QM Tools

Exclusive access: CMP Research Prism for Customer Analytics & Insights Tools

Exclusive Access: CMP Research Prism for Customer Analytics & Automated QA/QM

2024 state of AI in the contact center report

CMP Research Prism for Customer Analytics & Insights Tools

2024 state of the contact center report

The Operating Standard for Enterprise AI

Unifying CX after M&A

Meet the team behind your team: building AI Workers

Why the legacy WEM stack is failing the modern contact center

Level AI Datasheet

You're invited: exclusive CX leadership dinner

Book a demo, be entered to win a Plaud device!

Next Level community sign up page

The next Level AI virtual agent datasheet - elevating customer experience with agentic AI

Level AI thought leadership series: OpenTable + how to continue to invest in QA and training?

Level AI engineering leadership series: using GraphQL to build modern APIs

Level AI engineering leadership series: introducing GraphQL

How to evaluate AI for your contact center

Case study - contact center provider for leading financial institutions saves millions with Level AI’s VoC insights

Exclusive access: CMP Research Prism for Customer Analytics 2026

5 use cases: where AI earns its place in healthcare contact center operations

6 trends defining member experience at Credit Unions

A practical guide to evaluating virtual agents

Human + AI: building the next-gen contact center

Inferred Customer Satisfaction (iCSAT): methodology and applications

Inferred CSAT datasheet

Customer appreciation 2023 celebrations & awards

Ultimate guide for upleveling your customer experience program for the generative AI age

Voice of the customer insights datasheet

Unveiling the future of customer experience: humanizing AI with Level AI & Vista

From insights to action: uncover hidden insights and transform contact center operations

Level AI thought leadership series: Sunbasket + the role of AI in customer service

Brex + intro to managing CS ops with excellence

Level AI thought leadership series: OpenTable + the importance of customer service data

Level AI thought leadershipsSeries: OpenTable + balancing the needs of your clients and customers

Thought leadership series ft. Carta: Dave’s journey into customer service

Thought leadership series ft. Carta: Introduction to Carta

Thought leadership series ft. Carta: A look into Carta’s customer service stack

Thought leadership series ft. Carta: Advice for emerging contact center leaders

Thought leadership series ft. Carta: Deriving insights from the white space

Level AI agent assist datasheet

AgentGPT datasheet

Level AI: agent assist product demo

Level AI thought leadership series: OpenTable + the role of automation in customer support

Level AI agent screen recording datasheet

The ultimate guide to call center coaching

Level AI thought leadership series: Sunbasket + ensuring growth with a remote workforce

Level AI thought leadership series: Sunbasket + maintaining performance consistency

Level AI thought leadership series: Lifeworks + maximizing agent retention and performance

Level AI thought leadership series: Lifeworks + approaches to training and onboarding

Level AI thought leadership series: OpenTable + how to become the head of customer support?

Thought leadership series ft. Carta: Managing morale and career growth in a contact center

Forrester: five things to consider when modernizing your call center

Level AI datasheet

Level AI engineering leadership series: Google + ML framework design

Level AI engineering leadership series: Google + modern ML frameworks

Level AI thought leadershipsSeries: Sunbasket + responding to growth during COVID-19

Level AI thought leadership series: Lifeworks + NLU with Level AI

Level AI thought leadership series: Lifeworks + outsourcing contact center operations

Level AI thought leadership series: Brex + use cases for bots vs. humans

Level AI thought leadership series: Brex + ROI/business case perspectives

Level AI thought leadership series: Brex + approaches to outsourcing

Level AI thought leadership series: OpenTable + when and how to select a BPO?

The 2024 auto-QA platform buyer’s guide

QA-GPT datasheet

Streamline auality assurance with Level AI

Level AI thought leadership series: Sunbasket + approaches to successful QA

Level AI thought leadership series: Sunbasket + best practices in agent performance & QA

Level AI thought leadership series: Lifeworks + using AI to manage compliance and QA

Conversation intelligence datasheet

How AI can help you get ahead in the contact center: insights for agents, supervisors, and operations leaders

The comprehensive guide to AI for contact centers

Build vs. Partner vs. Buy: How to choose the right AI strategy for your contact center

How to evaluate AI for your contact center

Demystifying GenAI: separating fact from fiction in contact center technology

Mitigating contact and call center compliance risks with conversational AI Guide

Level AI thought leadership series: Sunbasket + the role of humans vs. AI

Level AI thought leadership series: Brex + balancing automation & human touch

Level AI thought leadership series: Brex + challenges of deploying AI

Thought leadership series ft. Carta: How to choose the right technology vendor?

Thought leadership series ft. Carta: The role of AI in contact center

Forrester: how to evaluate AI for modern contact centers

Level AI thought leadership series: Lifeworks + “Dark Data” and analytics in the contact center

CMP research prism for customer analytics & insights tools

The 3-step guide to configure, control, and evaluate your AI support agent

Rethinking QA with AutoQA

Scaling quality assurance with Level AI: how Kastle Systems transformed QA & agent performance

Level AI virtual summit 2025: transform customer intelligence

The future of AI in CX: priorities, use cases and business impact

Human + AI: building the next-gen contact center

The rise of Agentic AI: revolutionizing customer experience

DeepSeek and beyond: revolutionizing CX with next gen AI models

Inferred-CSAT (iCSAT): a revolutionary way to measure and improve customer satisfaction

Unveiling the future: key insights from the 2024 State of the Contact Center survey

From ordinary to extraordinary QA: how to leverage AI technology in call center QA

Globalfaces unleashed next Level AI to transform & scale QA programs to 100%

The death of the survey: how generative AI is reshaping Voice of the Customer programs

Mastering complex calls with manager/agent assist: live Q&A

Elevating customer delight: using technology to enhance customer service with ezCater

Beyond the siloed AI agents: why leaders are shifting to full-stack AI

Empower agents & delight customers with AgentGPT

CCW Orlando: exclusive CX leadership dinner

Discover new search and access management features

Dive deeper into your contact center data with the power of Level AI’s analytics module!

Elevating customer delight: using technology to enhance customer service with ezCater

Getting started with AI workers — your biggest CX unlock in 2026

Level AI demo webinar

Dive deeper into your contact center data with the power of Level AI’s analytics module!

Redefining CX management to drive measurable business growth

VoC 2.0: from strategic insight to business action

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